chaiiwala Soho Road Reviews Summary

Food Quality

Pros:

• "We ordered Karak chai that was just right, tasted perfect."
• "I had the mogo chips which had a lovely spice and a tasty bbq sauce."
• "Food and drink is always amazing. Always have the Desi Breakfast, masala beans and paratha, and desi tea (Karak Chai)."
• "Tried a new alloo tikka sandwich today, tasted absolutely amazing."
• "Food is good as always. Little pricey but a good selection on the menu."
• "Ordered desi breakfast but was unhappy the way it was made, seemed rushed, omelette was over cooked with lots of chilli powder."
• "Had a caramel chai latte today and had a bad stomach ever since."
• "Very busy tables were are mess guy picks up the tissues and cups and wipes tables with his hands no tissue no wipes simple fresh standard not happy with the seating either for the prices they charge expect premium service etc."

Cons:

• "I took £4.95 pani puri, it was the worst pani puri I ever had in my 40 years of life... The water was mixed sweet and sour. Very bad."
• "Absolutely appalling experience having ordered from Chaiwala this morning. Ordered an omelette wrap and masala chips while eating found a FALSE ACRYLIC NAIL inside the omelette wrap."
• "Tried a new alloo tikka sandwich today, tasted absolutely amazing. Usually have their desi breakfast with Karak chai, which is also delicious, they do give you a few options within their desi breakfast, but I always tend to go for the masala beans and paratha option."
• "The movie chips are a must order as is the falooda. Pau bahji was a bit disappointing."
• "Average Asian (Indian/Desi) tea shop. Nothing amazing at all."
• "The food was really good but the quantity was not enough. It’s a bit a pricey and the tea was not made fresh."
• "Ordered an Omelette wrap this morning, tasted off to begin with, I unravelled the roti and discovered mould spots on the roti."
• "Tea quality has gone down. Breakfast has changed as they dont let you have one paratha and one roti as i used to before. Taste is very different to when it first opened."

Customer Service

Pros:

• "Staff are always very polite. It's just a great experience. Can't recommend enough."
• "Staff were lovely and she helped me pick my drink, I got a chai latte was lovely if you like cinnamon!"
• "God bless the man who moved the disposable bin thing out of the way so my mum could use the toilet baring in mind my mum is a wheelchair user."
• "The staff was very helpful and friendly. They gave it a very good atmosphere and always checked up if you needed anything."
• "Staff work hard. Tea is great. Note place is quite small so fills up quickly."
• "Very professional staff, it was extremely busy but my order arrived within 10 min. Cleanliness of the shop was maintained and staff were all friendly especially Misbah who came to ask us if everything was ok."
• "Great place I was in the car right outside but couldn't get out as I'm in a wheelchair so I called the place and requested if someone could bring out some tea to the car for me."
• "Visited today and ordered aloo protay, expected them to be small but not quite as small as they were, they arrived really fast and looked like frozen ones! The yoghurt tub was so tiny thought they were having a laugh."

Cons:

• "Service was a huge let down. Came on Sunday about 11am. Tables were all dirty, considering we are in the middle of a pandemic."
• "Went to chaiiwala Soho Road for the first time and was welcomed by a Waleed and Manfusa. The service was on point and when asked what we should have they informed us that the desi Breakfast is the one to have with the Karak Chaii."
• "Service was a huge let down. Came on Sunday about 11am. Tables were all dirty, considering we are in the middle of a pandemic."
• "Absolutely appalling experience having ordered from Chaiwala this morning. Ordered via JustEat for an omelette wrap and masala chips while eating found a FALSE ACRYLIC NAIL inside the omelette wrap absolutely horrified and feeling physically sick."
• "Desi tea was cold and full of masala and paratha is frozen tiny wrap size which is just warmed up Daal is good and staff was amazing."
• "Very bad experience today at chiiwala after Eid prayer went to soho road branch order some breakfast the person who took order telling me there long wait."
• "Food was not the best and not as authentic as expected. The shop had no menues and we had to stand at counter to see dishes and prices."
• "Had a very bad experience here the customer service is very bad we have ordered our breakfast for 2 and they just delivered 1 meal."