"I messaged them asking to put down a deposit and they allowed it through a prompt response to my request."
"Received it in perfect condition (by a very professional TNT delivery driver) in less than 24 hours."
"They are only a phone call away if you need any technical help."
"I was treated by the utmost courtesy by Isaac and found the remaining staff to be polite and friendly."
"They are knowledgable, helpful trustworthy and helpful."
"When dealing with ePianos I found them extremely helpful and knowledgeable on the phone."
"All the staff so helpful, and have always gone the extra mile to ensure that I am given all the answers and help that I need."
Cons:
"Struggling to find a repairer."
"Man on phone said he would send out replacements for me. I never received anything."
"Pretty poor considering I spent in excess of £1300 with them."
Delivery & Packaging
Pros:
"Delivered within 24 hours."
"Great service, very fast delivery even in these unprecedented times."
"The delivery men are really good no what they are doing I live in a first floor flat. And organs are very heavy they always put them in the room of my choice with no problem."
"They even delivered to me at 7.0 pm - by a very efficient employee."
"The delivery came when expected on time."
"Had a phone call to say the piano had arrived in store and it was delivered to me the next day."
"The delivery service was excellent and my purchase arrived within 2 days."
Cons:
"I was disappointed that the separate stand and pedal assembly that I had ordered was not delivered."
"When I unpacked the stand unit it did not contain any of the bolts needed to attach the stand to the piano."
"Apart from a slight delay with delivery, (Out of the hands of epianos as it was outage with couriers) it arrived as soon as Epianos could arrange delivery."
Product Quality & Value
Pros:
"The keyboard a Yamaha psr8000 was as described, and came well packed and on time."
"The cheapest GA3 advertised on the internet together with the best part exchange allowance."
"The Yamaha sx900 seems excellent value."
"I was extremely pleased with my Tyros 5 and needed some convincing that upgrading to the Genos would be worth the money."
"I received a Korg B2 digital piano and it was exactly what ePianos said it was."
"A great place to purchase an ePiano from. I bought a pre-owned Yamaha DGX670 & even though Isaac sent me photo's of a couple of marks on the frame, it arrived & looked better than it's photos."
"The clavinova is fabulous - small enough for a studio flat and great to play."
Cons:
"however for me I think the changes that have been made from the Tyros 5 to the Genos in my opinion are not enough to entice me to part with my Tyros 5."
"The stool I purchased with it unfortunately had a tear in the seat cover. But was promptly replaced with another stool."
"Initially it did arrive damaged by the courier, but a replacement was sent swiftly with no ifs or buts."
Company Reputation & After-Sales Service
Pros:
"Look no further than epianos.co.uk for your keyboards and music needs... The great beauty of dealing with epianos is the after service PEACE OF MIND."
"I can't read music but I have a great amount of pleasure from, firstly my Tyros 5 and now my Genos and your Tyros to Genos Information folder is a great help."
"I have had to contact David on several occasions... he has provided invaluable guidance on the problems I put to him."
"This company is absolutely amazing! They take their support for the keyboards seriously with in-depth details and TRAINING about their products on YouTube and their website."
"Their back up service has been exemplary on all occasions plus they provide a full programme of tutorials and videos which are very informative."
"I had a technical problem with my Piano and they got a technician out straight away to fix it."
"The team have in-depth understanding of their products, very knowledgeable, answering your questions in layman terms for complete understanding."
Cons:
"Your chat line was very helpful after a misunderstanding about delivery date."
"A slight hiccup occurred which was solved to my advantage with one phone call and a day’s delay."