Sainsbury's Reviews Summary

Customer Service

Pros:

• "Outstanding customer service from Zoe!... Determined to help me, Zoe then went off again and asked me to wait, she returned with a gift card which she had put £7 on to cover the cost of delivery and told me to order the item online."
• "The staff at Sainsburys are always helpful and friendly."
• "Friendly helpful staff."
• "The staff here were very friendly and helpful."
• "All the staff are happy to help with anything."
• "The staff were really friendly and full of Christmas cheer and in good spirits."
• "Found the staff to be helpful and friendly plus you've got a beautiful view of the valley while you wait for a lift."

Cons:

• "The woman on the service desk in Huddersfield was hugely unhelpful."
• "The service wasn't friendly, no smile or greeting."
• "When we got to the van to collect the order, the men giving us the order were very patronising when we said - very politely - that we got a bit lost."
• "Very disappointed on my visit today, staff talking to each other while serving has become such a bug bear!"
• "They were unsympathetic and slightly hostile."
• "Customers shouldn't be able to hear (young) staff swearing and moaning about wanting to leave !!! Needs a shake up."
• "I would have put 5 stars but one lady on clothing was rather rude and no help at all."

Parking & Accessibility

Pros:

• "Super handy sainsbury's right next to town always plenty of parking near the store."
• "Large free car park for up to 2hrs or only 90mins max on football match days as stadium is only 15 minute walk away."
• "Parking isn't too bad and usually get around 2 hours free parking."
• "Good sized store, with plenty of free parking."
• "Plenty of variety and choice as well as free parking for 2 hours."
• "The store has excellent parking and toilet facilities for disabled and able bodied persons alike."
• "Conveniently located supermarket with ample parking; you also get 2 hours free parking. Instore and out is very clean and well maintained."

Cons:

• "Why are cars exiting towards the town centre squeezed into one lane and subject to long delays."
• "The car park is large but seems at bit awkward, narrow at it entrance and exits."
• "Exit and entry to this car park is not always easy due to traffic on the ring road but exiting can be an absolute nightmare."
• "There is a really large parking that can occasionaly be full depending on when you visit the shop."
• "Although the car park was quite full, managed to park ok."
• "The car park is large but seems at bit awkward, narrow at it entrance and exits."
• "Only downside is that sometimes, like today (Sunday afternoon) there is very little fresh veg."

Product Quality & Selection

Pros:

• "The food is very fresh from all of the counters and full of flavour."
• "They have an assortment of Christmas gifts and clothing."
• "Wide selection of products."
• "Even though it is slightly pricier than the other supermarkets, the products are lovely and it's worth paying extra when you receive great customer service."
• "You can find almost every household product here at affordable prices."
• "Good selection of items that are easy enough to find."
• "Massive supermarket with all the sainsburys departments like clothing and home ware too."

Cons:

• "But, I have to say that they are either dropping their standards or everyone else is catching up."
• "their food are not fresh at all，this is the seven time that I bought milk from Sainsbury but I just open it it has been rot ,today is 27/2 and I have been put it in the fridge when I bought it."
• "Stock levels are haphazard - sometimes they have things in, and at other times not."
• "Range of some products does appear reduced at the moment, but substitutes available."
• "Stock levels are haphazard - sometimes they have things in, and at other times not."
• "Not as good as it was ! Items on special nectar price offers usually have empty spaces on the shelves even on day one of the offer."
• "Poor choice of fresh meats and really slow on check out. Choice & cuts of meat weren't comparable with Tesco, Morrison's & Asda where I usually shop."