Nagomi Japanese - Korean Hotpot & Grill Reviews Summary

Food Quality and Taste

Pros:

• "Food was really good. It was worth the price."
• "The food is so flavourful, no matter what you order."
• "Food arrived very hot and looked delicious."
• "Marinades for the meat were tasty and did not burn easily!"
• "The food is so delicious and the actual experience is a lot of fun."
• "The meat quality for the rib eye steak was superb, super tender and soft."
• "The meats were very delicious and good quality."
• "The sushi was very fresh. It was a fun night out."

Cons:

• "Honey garlic fried chicken was not sweet at all, overall very salty flavour."
• "The chicken was also very oily and was presumably chicken thigh which overall when deep fried made the whole taste very fatty."
• "Ordered the pork tenderloin and it came out as very fatty bits of tough pork, hardly any meat at all."
• "Steak was cut so thin, it sticks and crumbled on the grill."
• "The whole meal was defined premade and just did not feel freshly made."
• "We also had noodles with beef and black bean sauce that doesn't taste familiar with any black bean sauce we ever tried and not in a good way."
• "The grated pickles were average and we weren't given any spinach despite this being part of the dish."
• "Unfortunately, the hotpot/grill was more novelty than anything else. The measly portions of meat that came with it were overpriced for what they were."

Service and Staff

Pros:

• "Huge bonus points towards the lovely owner. She was so friendly, welcoming and knowledgeable."
• "Staff have always been attentive and passionate about the food and service they offer."
• "Being made aware that our food won’t arrive all at the same time helped to manage our expectations."
• "The servers were highly attentive and very helpful, I could tell they truly cared about good service and were excited to be there."
• "Staff were very friendly and attentive. We went for the hotpot and it was a great choice."
• "Our host Portia was great so friendly, accommodating, and passionate about the menu, a great dining experience was provided."
• "Marissa and her team are super helpful and nothing is too much trouble."
• "Service is excellent! The food was very good! Loved the Korean hot pot and grilling our own meat."

Cons:

• "We noticed there were only two staff working their hearts out when it was busy."
• "Service was slow and inattentive. We sat for ages after clearly having finished eating before we could finally attract the attention of a staff member."
• "The restaurant is small enough that you can offer a personalised service to your customers. Completely disappointed."
• "We were asked if we wanted to order any more food as the kitchen was closing (it was 8.55pm)."
• "Service was a little slow, with there being a small mix-up with our starter."
• "The only negative on the food would be that the washed lettuce given to wrap up the meats hadn't been dried at all."
• "We had to continuously get up to seek assistance which put a complete dampner on our evening."
• "Service could be slightly better but overall experience very good."

Atmosphere and Decor

Pros:

• "The restaurant decor is a very cool, Japanese/Korean style fusion."
• "The interior is minimalistic but it really works! We loved the Anime poster we saw in one of the booths."
• "Lovely decor and atmosphere, friendly and attentive staff."
• "The first thing that wowed me was the decor and care for detail in the layout, every time I looked around, there was something new and unique to see!"
• "Stunning food, stunning service, stunning presentation."
• "The menu was explained thoroughly, and food came within a good time."
• "The staff have a huge love for sharing their culture and Korean traditions."
• "The restaurant atmosphere was great and we felt welcome and properly looked after by the manager."

Cons:

• "Not awfully authentic (well, it's hard to be authentically Japanese and Korean at the same time) but nice decor inside."
• "Toilets were clean and quite the experience."
• "We had hoped this type of restaurant would have a different feel."
• "I waited for 5 minutes at the front waiting for someone to come, which wasn't great."
• "The restaurant were very friendly towards our child. One member of staff was really friendly, and she wanted to hold her son!"
• "Lettuce was nice and fresh, especially if eaten with a dipping garlic and tomato sauce which was really tasty!"
• "We booked our table at 8.30pm. After ordering and while waiting for our food, we were asked if we wanted to order any more food as the kitchen was closing."
• "A disappointing experience from a restaurant that we were very excited to visit."