"I must say that I received highly professional and dedicated service from Dimension estates from start to end."
"I have dealt with Dimension Estates for quite a few years now and have always been very happy with their professionalism."
"As a landlord I found them efficient ..they call back when you call .. they chase up when needed, they negotiate well at right price."
"The property management aspect of this agency ranks upon the best I have experienced; any issues reported are quickly investigated and repaired."
"Every query was dealt with efficiently."
"Highly recommend using Dimension Estates to anyone renting, buying or selling."
"Rashid Choudhury is an excellent agent and helped us with our move in a professional, and courteous manner."
Cons:
"Unprofessional agency working with unprofessional landlord."
"Worst agency I have dealt with. Rashid specially is really unprofessional."
"Absolutely terrible. Simply unorganised and lazy."
"General communication with the company was not great."
"Dealing with them is a hassle, very unprofessional communication and they ignore emails from their tenants regularly."
"Jokers! Worst service ever, I have no idea how they make money."
"Unprofessional lettings department."
Customer Service
Pros:
"Definitely one of the most pleasant experiences I've had while looking for a flat in East London."
"Rokeah was incredibly helpful in arranging our viewing for our house two years ago."
"We dealt with Adam and Mohammed and I couldn't say enough good words about them."
"Rokeah was absolutely wonderful, working diligently to get us moved in as quickly as possible."
"I lived in a property managed by Dimension Estates for over 3 years. They were always helpful and friendly."
"They fixed the things that were broken when we moved in."
"I will definitely use him again as he's a clear and honest negotiator."
Cons:
"It's now been 2 days and no text has arrived."
"Dillon was the person who was 'helping' us, I found him to be nice in person, but when he left, there was no action, no delivery, did not respond to emails, texts or calls."
"Do not use Dimension and PS Rokeah and Dillon if you’re reading this I think you should find a less customer facing role, it might suit you better."
"When the first attempt of Dimension Estates to fix this failed, it seemed as though they stopped caring and 80% of our emails were ignored."
"They messed us about on more than one occasion, making appointments to view property then not showing up."
"I’ve just spoken with this guy on the phone, his attitude was extremely rude and he seemed not interested in helping at all."
"Seemed to be going fine. Was looking for a property with them. Found one on their website I liked. I called up to ask for a viewing and I was told about the lack of lounge and garden, to which I said that was fine twice before asking why I needed to be asked if I was sure. I was told 'It's just I don't want you going down there, deciding you don't like it, and wasting MY time.'"
Property Condition
Pros:
"Although my property was in Havering, I was adamant to go with Dimensions due to their positive reviews and past experience with them."
"The area was nice and flat was modern (just poorly built)."
"Had a good experience with Dimensions. Dillon and Bari were real troopers with what was a difficult buyer but they worked closely between the buyer and myself to bring the sale to a successful completion."
"Dimensions have been absolutely amazing throughout our process in selling and buying a house."
"My new home is just what I was looking for, peaceful, close to a huge number of transport links."
"My partner and I found our perfect flat with Dimension Estates."
"They have been very quick to sort out any problems we have had, including supplying us with a brand new bed base and mattress."