Address: 14 Piccadilly Arcade, Birmingham, B2 4HD, United Kingdom
Rating: 4.6
based on 135 reviews.
Atmosphere & Location
Pros:
"The gallery in which the coffee shop is located is just breathtaking!"
"Quirky shop, quite the opposite of the mainstream coffee chain."
"Serves fantastic coffee in a cosy environment."
"Such a lovely place with friendly staff and a warm atmosphere."
"A lovely little cafe close to New Street station and the city centre making it easy to get to."
"Boutique coffee shop tucked away in a Victorian arcade, moments from Birmingham New Street station."
"Beautiful location in stunning arcade, nicely off the beaten track yet close to train station and shops."
Cons:
"The place is quite small, please be expected to wait for a table for a little while."
"Seats are uncomfortable as if suggesting to only stay a short time."
"No toilet inside."
"Only negative is the small size which means when it’s busy it can be hard to find somewhere to sit, and a lot of the chairs don’t have back support."
"Would have been the perfect spot to get some work done had it not been for the surprising absence of a restroom! Had to pack up and leave (in a hurry!) when I found this out."
"The coffee is great but is very tiny, hard to find a seat, people allowed to study there for long periods reduce amount of seats even more."
"Very tiny and AFAIK no toilet, but the public loo in grand Central is just across the road."
Coffee Quality
Pros:
"The basque cheese cake is heavenly."
"Well roasted smooth tasting coffee."
"The coffee and the cakes were amazing!"
"One of the best espresso ive tasted since i arrived in UK."
"Genuinely one of the best double espressos I’ve tried."
"Best coffee I ever had."
"Their Kalita pour over Ice Natural Anaerobic is mind blowing."
Cons:
"All 3 of our coffee's had a horrible burnt sour taste."
"Coffee bitter."
"Coffee's tepid by the time it arrives at the table."
"The coffee was too sour. I kind of forced myself to drink it."
"The milk was sour and disgusting, leaving me very disappointed."
"The coffee I tried in this cafe was really bad."
"coffee is pretty nice but the vegan french toast is terrible, relatively overpriced and very dry."
Service
Pros:
"Served by nice people."
"The owners and staff here are super friendly."
"Staff were super friendly and the music was a real mix, we enjoyed it a lot!"
"Great, knowledgeable and friendly staff."
"Fantastic coffee, friendly staff who give great services."
"Staff were very friendly and very, very knowledgeable about coffee."
"All the staff are invariably lovely and friendly."
Cons:
"15 minutes for a takeaway latte when there are 3 customer ahead of you, not a speedy service."
"Shame they can't clear tables or wash glasses properly or even help the person preparing the food."
"Horrendously rude staff, scoffed at a simple question and made us feel completely uncomfortable and awkward."
"But to wait 20 min for 2 flat whites and see others coming after you to get their coffee before you is a bit odd."
"Had to ask five times for some sugar that came after my coffee was already cold."
"The service is really a hit and miss but the main issue is that the staff do not seem to listen and would much rather snap at their customers at the first opportunity instead."
"The girl that served me was so rude that I decided to cancel my order."
Value
Pros:
"They have a very large selection of treats and everything is a good price."
"The price was also acceptable we bought a black American, a latte and a cheesecake for 10£."
"Prices are a little higher than chain shops but you get what you pay for - happy to recommend their food and drinks ranges."
"Delicious coffee and loads of freshly made cakes from the adjoining bakery."
"Had a great lunch here, fresh and original food, good coffee all served with real people making real stuff... no wrappers...no chain presentation style... themed environment etc but heaps of originality and vibe."
Cons:
"The drinks are tiny and over priced."
"May be best as some articles state, but also the most overpriced. 2 filtered coffees cost 7 pounds."