chaiiwala Coventry Road Reviews Summary

Food Quality

Pros:

• "But I can't complain about the food because the food was very tasty, the tea as always was banging."
• "Food is lovely and delicious."
• "The tea was amazing. The spices and sugar consistency was spot on."
• "Their pink chia (Kashmiri tea) is proper nice."
• "The desi breakfast and Ayesha was more than welcoming to recommend me what will be my go-to drink from now on a caramel chai."
• "All of the food and drink is delicious, especially their incredible Karak Chaii which is one of the best in their store."
• "The taste of the Karak tea is perfect and better than what I expected."
• "Food was nice and I absolutely love the karak chai."

Cons:

• "However, to have our masala chips undercooked and when we sent them back only for them to come back and not have any sort of masala on them and just about cooked."
• "The butter chicken roll seemed to be prepared much before we ordered (or was bought from supermarket)."
• "These frozen parathas are taking their toll. Very mediocre."
• "A very overpriced shop with pretty much frozen food just heated up."
• "The karak chai and coffee is just excellent. Can't comment on food, just tried the breakfast and it was good and more than enough for one."
• "The samosa chaat seemed freshly made; tasting crunchy and flavoursome."
• "The food and drink were also good. Would be great if there were more vegetarian/vegan options in the future."
• "The paratha was cooked from frozen and had no taste… i would highly recommend yaadgaar as everything is freshly made and decent price. deffo not eating from here again."

Customer Service

Pros:

• "The staff was nice."
• "Staff is very friendly, we were served by Tayyeb who was really friendly and made us feel welcome."
• "First impressions: friendly and accommodating staff."
• "So this place was nice. Staff are friendly."
• "Had a lovely time today, ate a desi breakfast and Ayesha was more than welcoming to recommend me what will be my go to drink from now on a caramel chai."
• "Great customer service from her and what a great smile she has."
• "Chaiiwala is excellent! I love the amazing decor around the shop - the staff are also incredibly nice and cheerful."
• "Had great customer service from Sumaya. Was very patient with me as I took ages figuring out what I wanted to order."

Cons:

• "Bad customer service left really sour taste in mouth, At this point the food and drink didn't even matter."
• "Horrible staff let customers be abused! Woman threw a fit about how others in the queue were wearing masks and pulled down my mother's mask."
• "Food has gone downhill but prices have increased. I know many people who have said the same."
• "I ordered a few karak chai for the family and a seekh kebab roll when I went into the store. And it's been the next day now and everybody has got the runs and vomiting too."
• "Service was great but food was below par, many items were overcooked and over-spiced with chillies and overuse of syrups in the teas."
• "I planned to take my Mrs and our 1 year old to chaiiwala when we got inside it was really busy which is a good thing but when I finally got to asked a meme we of staff “do you have hi chairs?” I got a reply “no.”"
• "Absolutely disgusted was told you don’t accept Scottish notes. It’s legal UK currency."
• "Experienced rude customer service in the morning absolutely disrespectful, staff like that shouldn’t be the face of a company as its now lost many customers due to poor customer service especially in the mornings where a smile wouldn’t harm."