HoodTech Convertible Roof Specialists Reviews Summary

Professionalism

Pros:

• "What a professional company, Charlie was a pleasure to deal with."
• "Charlie and his staff were very knowledgeable, efficient and friendly."
• "Charlie and Steven were really friendly, helpful, and gave great advice."
• "Excellent service for my Alfa 939 LE fabricating a replacement."
• "Charlie is what we call a Subject Matter Expert in my line of work."
• "Charles made the whole experience, from responding to my initial query to explaining how he fixed the hood absolutely painless."
• "I contacted hood tech via email about my panoramic sunroof and a rattle inside the car."
• "Very highly recommended. The hood on our 2009 Audi TT worked very slowly and needed a helping hand to lift it from open into the closed position. Charlie fixed the problem in a matter of minutes while we waited. Very much appreciated and thanks."

Cons:

• "My one tiny complaint is when I left the car with Charlie in the morning to do the repair, he told me he’d get in touch again in a couple of hours but I didn’t hear back for 5 hours."
• "I love the new hood but wont be using or recommending hood-tech because of their penny pinching approach to customer support."
• "Then waited 5 weeks for my car to be repaired. Charlie didnt contact me to give me updates i had to keep phoning him for updates. The Car still not fixed."
• "Charlie came to my house and fitted my new roof within hours. I am so pleased - my Golf looks brand new. I would MOST DEFINITELY recommend Charlie"

Quality of Service

Pros:

• "Quality workmanship even impressed the Bentley dealership my car was at."
• "Top service from start to finish. In terms of the quality of the job, the attached photos say it all."
• "Roof clearance over the hoops has never been better."
• "The quality of the materials used seems so much better than the original Audi fit."
• "The fault with the roof of my TT convertible was diagnosed on the spot, fixed the same day and ready for collection the following morning. Working perfectly with a two year guarantee on the repair."
• "The job was done swiftly and expertly - joy to see a craftsman at work - Charlie is a real professional when it comes to the world of open top motoring and works hard to keep the costs down so that we can keep our cars on the road."
• "Charlie recently fitted a new hood to my classic Mercedes, and if anyone is thinking about a new hood or hood repair for their car then look no further."
• "After doing my homework looking through various internet sites, I narrowed it down to two.(Mainly for their location) After messaging both companies and explaining my needs, Charlie ((Hoodtech) replied both promptly and efficiently."

Cons:

• "Charlie disagreed and to be honest I didn't want to argue because giving a warranty and arguing about this sort of thing means you aren't giving a warranty."
• "Charlie's communication and customer service are outstanding. Even more importantly, he has the technical and diagnostic ability to think things through. Job done. Thank you Charlie."

Customer Experience

Pros:

• "I do not normally write reviews but in this instance feel it 100% necessary. The service provide by Charlie of HoodTech was impeccable to say the least."
• "I contacted hood tech via email about my panoramic sunroof and a rattle inside the car."
• "Great experience in replacing a convertible roof with a smashed rear window."
• "I have to echo all the previous superb reviews for HoodTech. My experience was simply brilliant."
• "Charlie did some great work on my Mini Convertible roof at a good price."
• "I contacted Hood Tech after purchasing a Mini Cooper s with a broken roof."
• "An amazing young talented guy he did a fantastic job on my Maserati GranCabrio he truly applied his mind to the problem until it was solved in an economical way well worth my 400 mile round-trip."
• "I had my MX5 Mk1 hood replaced. Top quality work, very professional even though they were busy when I called to collect they took the time to talk about after care and an issue I needed to take care of with front the latches."

Cons:

• "The old one had been there for 30 years, I'm pretty sure they knew it was broken hence Charlie trying to adjust when I picked up the car."
• "I took my car to hoodtech due to such good reviews Charlie had. Then waited 5 weeks for my car to be repaired."
• "My initial dread of a hefty bill was quickly dispersed as Charlie assured me it could be fixed without being too costly."
• "I was having issues with my Volvo C70 roof not opening or closing properly and the car was bonging away when driven, telling me there was an issue (I feared the worst)."