Cedar Garage German Car Specialists Reviews Summary

Customer Service

Pros:

• "My first visit to Cedar after years of Chandlers and Private servicing, right from the booking this was a better experience, helpful, friendly and very knowledgeable."
• "Over the phone booking has been simple and all the advisors I have dealt with either on a call or in the office have been professional and courteous."
• "The receptionist was friendly and reassuring (I was very anxious)."
• "Staff were very friendly and helpful. Rob (the manager) reached out to me to offer an apology which I appreciated."
• "I would like to extend a special thanks to Kayliegh, who went above and beyond."
• "Simple to book appointments via the website, and drop off and collection of a courtesy car is always easy."
• "At last a business where customer service comes first."
• "The staff are friendly, polite and professional and they have always carried out the servicing and fitting of new parts to the highest standard."

Cons:

• "Pros: great communication from the top management. Cons: mixed messages from the reception office, long waiting times."
• "Only issue I had was on timing. Dropped my car off at 8.30am, and couldn't collect it until 4pm as it was the last car to be fixed."
• "Had to wander around Worthing for four and a half hours."
• "Wouldn't now recommend to anyone I like. Initially happy with a polite and what I thought was good service although pricey until I had to get more work done soon after."

Quality of Service

Pros:

• "They kept me updated by calls and emails along the whole process and had my car repaired in the time they quoted to a very high standard."
• "The technicians have looked after my vehicle and done an exceptional job."
• "Cedar Garage promptly gave a competitive quote that included everything. I arranged to drop my van off the day before and work was competed on time the following day."
• "The car drives better than the 3 years before it went wrong! The gearbox is so smooth I really can't believe it."
• "Cedar Garage were very reassuring and made me feel in safe hands when delivering the car."
• "Had an unknown knocking sound from underneath my BMW. The mechanic took the time to come for a test drive with me to identify the problem."
• "They also called me to say they found my wallet which I lost that morning."
• "The Cedar serviced both of our Audis over 2 days and the care, communication and importantly the protective measures against transmission of Covid 19 were all to a very high standard."

Cons:

• "NO THE SERVICE I EXPECTED."
• "Looks like a back street garage BUT the technicians are polite, professional and engaging."
• "BEWARE if you’re asking for more than a simple task or service."
• "My independence mechanic advised the further problem should have been noticed when previous work undertaken."
• "After 3 weeks, I got the car back and a £3,000 bill."
• "In summary. Lovely staff, probably great for small jobs but HOPELESS for any real fault finding, delivering on time or more complex work."
• "I do not know what damage my engine has sustained from overheating, or if the system is yet fully operational and the car safe to drive."