Cedar Garage Ltd Reviews Summary

Customer Service

Pros:

• "All of the staff are incredibly friendly and professional and explain everything in terminology that works for each customer."
• "From the moment I walked in, the staff were all friendly and attentive."
• "I was expecting a fail on the MOT so was delighted when my car passed. I did have advisories and a minor defect which were all explained in detail in a very clear and understandable way to me by Stacie."
• "Right from booking the car in, being notified all completed and through to collection, the team were helpful and friendly."
• "Great customer service. Very thorough reports, which provide really good details."
• "The staff couldn’t have been more professional, helpful and they were so friendly."
• "The staff at Cedar Garage definitely went the extra mile when it came to servicing my campervan."
• "This really is a garage that knows the meaning of customer service and I would certainly not consider taking my car anywhere else!"

Cons:

• "The only down side is the limited parking that can’t be easily solved at their current premises."
• "While my car was in service I had to ring a couple of times before getting hold of someone who could confirm the status of my vehicle."
• "There was a mix up with them collecting the car as arranged but a quick phone call and it was all sorted."
• "There was a misunderstanding (on my behalf) about confirming a booking."

Quality of Work

Pros:

• "The work done has always been fully detailed and explained, with suggestions for things to do to keep the car in the best order it can be."
• "I have never been disappointed with the work that has been done on any of the cars, or the level of service they provide."
• "The service itself was thorough, and they took the time to explain everything they did."
• "The work involved removing the subframe in order to remove the gear box and then replacing the Limited Slip Differential, the Clutch Assembly, Fly wheel and release bearing, a mammoth task of 10 hours labour."
• "Took my car into cedar garage on tarring road for an MOT yesterday and I can not recommend them enough."
• "I took my car to Cedar Garage after the local garage I've used for years were unable to rectify a persistent electrical fault."
• "Cedar's service delivery provides an example to all service businesses."
• "I’ve used Cedar Garages services for several years. They have always provided excellent customer service and are very cost competitive compared to Landrover main dealerships."

Cons:

• "I have had my review removed, suspect this is due to exposing them that they’ll simply ship your car to main dealer if they can’t complete the job."
• "Transmission fault messages on Ford C Max automatic. After auto gear box garage in Brighton ruled out gear box problem they recommended Cedar Garage in West Worthing."
• "Had a major service on my car from these guys and it’s running so much better. Very professional and informative from start to finish and cheaper than what I was expecting."
• "A couple of unexpected issues but they gave me a free courtesy car."

Value for Money

Pros:

• "Fair prices, and work is undertaken promptly and efficiently."
• "The overall price was very reasonable and I am very pleased overall."
• "The works were carried out efficiently and swiftly and at a fair cost."
• "Very professional and informative from start to finish and cheaper than what I was expecting."
• "A small fault was fixed prior to, the staff were helpful and re assuring and the quality was spot on. And it didn’t cost the earth either."
• "The main dealer cost was prohibitive so I looked for an alternative garage. Cedar garage Ltd was recommended to me by my son and my son in law."
• "On the day I collect my car they advised me that I owed less than the original quote as they completed the work quicker than expected!"
• "They were fair with their pricing and after picking up my vehicle it has run perfectly."

Cons:

• "Eventually it became clear that only the front ones needed replacing, so this was all I was charged for. Very honest and up front about everything- no hidden extras."
• "I should have known better which is the reason I’ve come here for the last 2 years where it’s all efficient, friendly, honest and not searching for extras."
• "Managed to squeeze in my rear discs and pads while doing the MOT to save me another trip."
• "The cedar team have been great with me for the past 12 years."