"The best customer service you could receive bar none."
"Outstanding customer service, the best experience I have ever had with a garage."
"The team at Volks autos are a breath of fresh air."
"They communicate really well and always do a great job."
"Volks Autos are simply outstanding with superb customer service and unparalleled knowledge."
"Excellent communication before and after the repair."
"Communication is first class and kept informed throughout."
Cons:
"Wasn't impressed by Victoria on reception though - curt, blunt and borderline rude."
"Car off road for almost 2 weeks - with no courtesy car provided."
"They said they need to diagnose it and ripped me off with £300.00 only for diagnosis for four days and lastly they said it was inconclusive."
"Original battery replacement quote did not take into account battery under seat even though car make & model provided before booking it in - so further costs incurred to remove seat."
"Staff polite and friendly. Prices comparable to dealer prices. Each progress call resulted in requesting authorisation for further disgnostic/escalating costs - careful you don't get roped in."
Work Quality
Pros:
"The work was carried out in a really professional manner."
"Great customer service and quality workmanship."
"Their explanation was honest and clear and the problem was mended quickly and cost-effectively."
"Highly professional and recommendable."
"Professional and friendly service throughout."
"They addressed all the necessary repairs and maintenance with precision and attention to detail."
"Impeccable service. Second to none."
Cons:
"Poor workmanship. Wish hadn't taken my the car to this garage."
"Earlier this year, my clutch had a major catastrophic failure which was supplied and fitted by this company."
"A couple of months later it fell off the brackets and the alternator belt put a hole in the hose."
"After the last major service completed on my Volkswagen Polo, the under tray fell off and the engine cover was not secured correctly."
"Took my car here to get my oil pick up pipe replaced and sump cleaned... they had used way too much sealant on the sump."
"But some 4 years ago my cambelt plus water pump were changed by them and its come to that time again, this time I'm abroad so the car had to get the service done where I am and to my unpleasant surprise I found that they never changed my water pump as it was the original factory part there never changed."
Value for Money
Pros:
"Great value for money and I point family and friends in their direction whenever I can."
"Was quoted a very high price for a repair at an official VW dealership, and Cara not only informed me of all the correct options available but also provided convenient methods of contact and found a booking for me."
"Additionally, the pricing was reasonable, offering great value for the service received."
"The price was also much less than I expected."
"These guys are friendly, honest and always very good on price."
"Always great service and reasonable prices."
"So refreshing to find a garage that are honest and also very competitive on price."
Cons:
"Sorry this time we didn't have any spare money to pay them."
"Cost a bit higher than other independent garage."
"Tempted to take the car there for another service, thought they would be cheaper but more expensive than Audi main dealer."
"However their quote and price for CV joint replacement was over £250 which frankly is way above the average price for replacing the CV Joint."
"Very professional, but extremely expensive, I saved four hundred and ten pounds, after getting a quote from a nearby garage."