Address: Brunswick Pl, Basingstoke, RG21 3NN, United Kingdom
Phone: +441256355999
Rating: 4.9
based on 169 reviews.
Customer Service
Pros:
"Cat and the rest of the team are super helpful and friendly."
"Really friendly staff, my car was booked in within a day and finished within a few hours."
"So grateful for the wonderful customer service I received from Avary James Cars ltd."
"Everyone is so helpful and accommodating, nothing is any trouble. A great bunch of people."
"The customer service is amazing, realistic, honest and very friendly."
"Great quality services. They go above and beyond for their customers."
"The customer service is amazing, the lady at the desk was very helpful."
"Cat and James, and all the team of Avary James are exceptional. Customer friendly, professional."
Cons:
"Really disappointed... they managed to chip my windscreen and refused to repair or pay for it."
"Had my car a quick checked here a month ago... However, their quote for me for the parts and service is twice the price when I had my car checked for a 2nd opinion to another garage."
"Booked car in on sat morning as fuel tank leaking... No attempt to diagnose where it was leaking ...just told 'it needs a new fuel tank' and charged £40!"
Efficiency and Timeliness
Pros:
"They fit me in for urgent work at short notice and turned the job around really quickly."
"I was given a lift to work and the team then dropped my car off to the office for me."
"Low and behold they were extremely true to their word - around 1.5 hours later I received a text message and phone call to say it was all done."
"The MOT was very speedy also so very glad to have come here."
"I was really impressed & pleased with the service that I received from Avary James Cars."
"James and his team have always been very professional and any job was done to a very high standard."
"Professional service with good communication and reasonable prices."
"My car went in for service and MOT. Service was great from start to finish and I was kept informed of progress."
Cons:
"They do have a delay of a few weeks between booking a service and actually getting the work done on your car."
"Cat and James were amazing and helped me straight away... Would definitely recommend and will use in future."
Quality of Work
Pros:
"They always do a fantastic job, never overcharge and always make me feel welcome."
"I drive with confidence knowing that if I ever have any car problems they will always be there to help me."
"Fixed a problem no-one else could resolve. Great team and so helpful."
"First class... they never complain, never let me down and just look after everything."
"I thought I had an electrical problem with my lights, they replaced them there and then with no charge."
"Complete A1 Customer Service!... Great communication, friendly service, competitive pricing."
"Cat knows customers by name, which is a great difference compared to other services."
"I would thoroughly recommend Avary James. The service is first class and far better than any main dealer I have been to."
Cons:
"Absolutely stunning. I gave my car Merc because the front sensor was beeping... they just charged me ONLY 68 POUNDS for 2 screws."
"They fitted me in at short notice and did a brilliant job. Communication was 1st rate keeping me informed of what work was needed and progress."
"Parking a bit of a problem but nothing wrong with the service, prices or information exchange."
Cost and Pricing
Pros:
"Fair prices."
"Was quoted and hours labour which I thought was reasonable."
"It was a simple thing. But the funny part is they charged me 68 pounds and in my invoice the total time they spent was more than 60 MINS."
"We have been pleasantly surprised. They have serviced and 'moted' one of our vehicles and replaced a cambelt and drive belt on another. The costs have been reasonable and inline with their estimates for the work."
"Cat was honest and professional when she called to say their had been an error in which I had been overcharged as they were able to reuse and fix the previous broken part in which I was very impressed and grateful for their honesty, saving a very grateful nurse even more money."
"Professional and advice given is always understandable. Would highly recommend Avery James, will be my go to garage from now onwards"
"Thank you James A for all your kindness and support."
"Fist garage I have used who charged less than quoted on some work on my car as it didn't need what was first thought, if that isn't a sign of a trust worthy garage then what is."
Cons:
"Not only are they very expensive particularly on labour costs which are comparable to main dealer prices, they managed to chip my windscreen and refused to repair or pay for it."
"They even suggested to repair some parts that the 2nd garage does not think it needs repairing."
"I thought I had an electrical problem with my lights, they replaced them there and then with no charge and think that’s all needed."