Address: Unit 7 Hartford Way, Sealand Industrial Estate, Chester CH1 4NT, United Kingdom
Phone: +441244398952
Rating: 4.9
based on 158 reviews.
Customer Service
Pros:
"Jess was very helpful through everything when choosing our bathroom."
"Matt and his team were so friendly and helpful! Nothing was too much trouble!"
"We spoke to Jess in advance and she greeted us when we arrived and was very friendly, incredibly professional."
"Rob who was fantastic with her. He was really patient, nothing was too much trouble and he made the whole experience fabulous."
"Clara served us today and the customer service was outstanding."
"Jess - new to the job and three weeks in was helpful, friendly, cheerful."
"Rob was excellent in helping us narrow everything down to fit with our budget."
"Hannah was a wonderful help today! She helped us think of lots of different options and worked to our budget."
Cons:
"Friendly and helpful but wrong equipment delivered and still waiting for correct equipment."
"Adding to this review on 9th June 2023....however i am still not happy with the taps for the sink...the hot water tap has been re-tightened by our plumber on 2 occasions."
Product Quality
Pros:
"Really recommend buying from here as nothing is too much trouble and the quality of the products is outstanding!"
"After using Cliftons twice before in different properties, my mother in law wanted to buy from there because of the quality of the products."
"We were very happy about the quality of the products at competitive prices (not to mention their guarantees)."
"The quality of the tiles and bath etc is excellent and we're really happy with the finished result."
"We have used Cliftons before and the quality of their products is first class."
"Excellent quality, service & price! Big thanks to Matt who managed to quickly organise and help me with my tile selections."
"The quality of the suite was well worth the money and far superior to what we had been looking at elsewhere."
"Hannah had expert knowledge of all the products which enabled me to make the right choices."
Cons:
"Also taps not great quality flimsy and wobbly."
"However i am still not happy with the taps for the sink."
Delivery and Aftercare
Pros:
"They delivered our preferred choice and took back what we didn’t want."
"Items chosen and ordered were delivered very quickly."
"Our bathroom was delivered in full and on time… fantastic service all round."
"Even the guy who delivered (on agreed date, Tony I think) was really cheerful and helpful."
"We exchanged a few items at the suggestion of our plumber and that was handled quickly with no problems at all."
"We came in on a recommendation and weren't disappointed, buying all 20 items we needed including shower screen and tray."
"Had already sorted out shower room ware with them but were stuck for tiles. Went in and dealt with a few staff over a couple of days and all very helpful."
"Our order was delivered within days and I am so impressed with the quality of the products. Cannot recommend them enough."
Cons:
"But wrong equipment delivered and still waiting for correct equipment."
"Having done all the prep work we couldn't use the shower wall. No problem changed it to tiles which were delivered in a couple of hours and the stuff we couldn't use returned."