"During the process he replied to me with answers to any questions I had promptly."
"The issue was resolved to my complete satisfaction in under a week."
"They handled the issue politely, speedily and with professionalism."
"Staff were all knowledgeable and Phil could not have done more to achieve the outcome we wanted."
"Friendly staff shown us around the showroom and nothing was too much trouble for them."
"Phil sorted it out and sent Andy to Leeds to pick it up and we had it in a couple of hours which was great."
"Excellent service from Tom at Dale Bathrooms."
Cons:
"Customer service is atrocious, everything was like a battle to get resolved countless phone calls and visits to the store."
"The person answering the phone is rude and doesn't want to listen and the manager is as much use as a chocolate fire guard."
"Visited this showroom twice now... The staff are just not interested and clearly don't want to be there."
"Customer service is appalling, we are currently expecting our bathroom suite to be delivered... They haven't communicated with us at all."
"Their after service is shocking the two women on the desk and Tony have an horrendous attitude and are so NOT helpful."
"Be warned aftercare is atrocious. They do not accept returns for a full refund."
"Rubbish range available. Staff completely unhelpful."
Product Quality
Pros:
"The product is top quality and the workmanship is the best I have ever seen."
"All the products were of a very high standard and we are so pleased we took the expert advice of Phil."
"The quality of the bathroom is excellent and the customer service second to none."
"We are really pleased with the quality of the fittings and accessories."
"The products themselves are very high quality and our bathroom looks fabulous."
"You get what you pay for, authentic products at great prices."
"We purchased a new bathroom suite for the business and received Excellent service and a top quality bathroom."
Cons:
"The sink unit the designer advised would be ok was much too large for our bathroom."
"Leak from waste pipe under sink within the 1st few weeks, has caused unit to warp."
"Shower enclosure leaks, the sink tap O ring leaks, toilet seat hinges became faulty after 2 months, shower head broke after two months."
"Only now are we able to see the poor quality of the Suite and bathroom specific units, the vanity/sink unit has become warped which can only be due to steam has no water runs down it."
"The bath has hairline cracks in the surface of it, the accessories soap dispenser taps that supposedly have a ten-year guarantee with them are rusting."
"The quality of the vanity unit is shocking we had to put wood glue on it to finish it off."
"Please be warned and don't be fooled by people putting good reviews because they're impressed by a shiny new bathroom."
Installation Service
Pros:
"Mark & his installation team did an amazing job at putting it all together."
"Danny and his crew from All Aqua Installations are exceptional tradesmen, attention to detail is second to none."
"The work was completed by Adam and his team of fitters who were all professional and excellent from start to end."
"Our bathroom was completed on Friday 24th November and it looks stunning! The fitters were brilliant, each one extremely skilled within their area."
"Mark and Mac turned up bang on time on the date they said they would, you can tell All Aqua are a truly professional team."
"We are really pleased with the results and the high standards of service from our initial contact with Tom, to the work carried out by Steve, Neil and Ian."
"The installation by their superb bathroom fitters Adam and his Team was amazing and did a great job with a perfect finish, with great attention to detail - thank you."
Cons:
"Our supposed two-week installation turned into three weeks as no sink or toilet cistern were delivered and we had three shower screens delivered before we got the right one."
"BUYER BEWARE... eventually shower cubicle and bar fitted after 14 days from start of work."
"Work was supposed to be 4 days took 10 days items were missing, not all units would fit in."
"The work was not started on the agreed date."
"I should get them back in to correct it but I prefer not to deal with them because I know there will be a charge."
"We paid a lot of money to Dale bathrooms never expecting a need to replace things within what was a few months."
"When fitted had a flaw and the taps were not the taps I had chosen."
Showroom Experience
Pros:
"The size of the showroom and their choice of bathrooms blew us away."
"Tom worked with us to meet our budget with no hard sell and we were able to keep a touch of luxury throughout."
"I was spoilt for choice at their large showroom with lots of ideas, bathroom room sets at great prices."
"We were given plenty of time to explore and discuss ourselves before making any decision on what we did or didn’t want - there was no pressure at all from staff to go over budget."
"I was bowled over by how amazing it was because of the sheer size of the showroom, the great quality of the different bathroom products on display."
"We were greeted by Tom, who advised us on taking a note on anything we saw on our way around and how each area within the showroom was sign posted."
"First class service from start to finish...stunning showroom, you can actually test everything."
Cons:
"They have many items with no pricing information so when I enquired about the price of a loo, I was told it was 579 GBP."
"Unfortunately, the 2 x gents weren't there and another chap 'helped' us. He was completely dismissive and said they couldn't source what we needed."
"It has now been 3 weeks since initial contact with no reply and we have now decided to pull the plug on this matter and put it all down to experience."
"Rubbish do not recommend at all and will not be giving him a third chance."
"Bathroom suit is good quality but don't sell you the whole bathroom miss off essentials like the plug drain."