Longshore Reviews Summary

Service

Pros:

• "The staff were very friendly and great service."
• "Servers attentive but not always hovering."
• "the staff could not have done more to help, the manager Kayla greeted us with a smile and our waitress Beth made sure any issues were quickly fixed"
• "staff were very accomodating and friendly"
• "Beth, who took out order, was very courteous and attentive to our needs"
• "The service was fast and friendly and staff were always as helpful as could be."
• "Food excellent value for what you pay, all very reasonable, fast service and friendly staff."

Cons:

• "We sat waiting for someone to come and take drink orders... finally asked at the bar and they said no table service."
• "Will not be returning again."
• "Unattentive staff."
• "Clearly understaffed. Waiting staff did their best and management didn't help until people started complaining on ours and other tables."
• "I suspect that The Longshore is very understaffed as the waiter appeared to be rushed off his feet whilst tables still remained uncleared for extended periods after the customers had left."
• "Waiter didn't listen to our order."
• "Food service was painfully slow - our food took 1 hour to arrive whilst the place didn't look that busy."

Food Quality

Pros:

• "All meals were well presented and deemed as value for money."
• "We all went for the Sunday Roast which was lovely."
• "The burgers are tasty and the kids love the food too."
• "unlimited tea/coffee and cakes are served for a very reasonable price"
• "It's a lot of food for the price, not the best quality of cut, but it was as expected for the price to portion ratio."
• "Food came out great."
• "The food & drink all tasted nice, and me & my partner both commented that the portions were actually too big to finish!"

Cons:

• "Also the food was pricey I would say for the size of portions you got"
• "The food came out luke warm even though as I say it was extremely quiet in there tonight."
• "When my meal arrived, it was at best linked warm, soggy chips and soggy onion rings."
• "The food was of poor quality and had clearly been rehashed throughout the afternoon."
• "Garlic bread was dried out like cardboard."
• "All the food was cold, some of it stone cold"
• "The four main courses arrived and it looked like someone had cleared all the leftovers from other plates and dumped them on our plates."

Ambiance

Pros:

• "the place is really cosy and relaxing"
• "the atmosphere is great"
• "Lovely to pop in this place from time to time."
• "The outside area is great for kids & lots of space for adults to keep check on them."
• "It was not overly busy so we could hear our self talking without shouting."
• "Overall pleasant experience, friendly and attentive staff, will return."
• "A fantastic pub with a homely, welcoming atmosphere."

Cons:

• "Long wait for food, was put at the loud end of pub where kids were running around and playing pool table, ruined the atmosphere for my mums birthday."
• "The other issue was that the music was so depressing."
• "Because it's a very popular place service was a little slow but that's probably because a large group turned up at the same time as us"
• "so bland & uninteresting interior"
• "Needs to be sorted out from the top. Bring back the original management"
• "Lack of customer service, lack of organisation within the pub"
• "The restaurant was dirty and dusty, the chairs had food crumbs - slug trails on the carpet."