Garden Affairs Reviews Summary

Product Quality

Pros:

• "Superb product, great service and it has cut my commute down from 1.5hrs to approx. 10secs!"
• "Beautifully designed, and built. Very high quality garden office."
• "Quality and workmanship are evident as soon as you set eyes on the garden office."
• "The structure is very well built and insulated - I only need to run the heater on for a few hours, then set on low and it retains the heat incredibly well."
• "The quality of the build is wonderful, the shed itself is beautiful and it just looks so right in our garden."
• "The finished product is of a very high quality."
• "The building delivered is high quality and will last for decades to come."

Cons:

• "All I got was pushback, suggestions to put bi carbonate of soda in the corner and a general feeling they don't believe me and are pushing this down the track."
• "Whilst the installation team were efficient, polite and helpful, we are surprised that the 5 year guarantee offered is not valid."
• "Neither taken with the quality of the product nor the experience when visiting the show site recently."
• "It depends on you buying eye-wateringly expensive paint and painting it yourself."
• "Too expensive for me even if l could afford one and had a massive garden."

Customer Service

Pros:

• "I would very much recommend Garden Affairs to anybody considering getting a garden room/ home office."
• "I really cant recommend Garden Affairs enough and I would also like to thank Doug who was very helpful."
• "Everyone we met and spoke to at Garden Affairs was helpful, patient and clear when we were working out what we wanted in the first place, and as things progressed."
• "The quality of customer service and communications, their attention to detail, and the excellent punctual and courteous installation teams have all been a real credit to the company."
• "Support and advice from the management was excellent."
• "The crew who assembled the office in the garden were polite and hardworking and did a great job."
• "Service from beginning to end was marvellous."

Cons:

• "So frustrated with this company it's not acceptable the lack of care for someone who has spend so much money and time on their product and has a genuine problem with it."
• "We have still not received any paperwork regarding a guarantee or warranty."

Installation & After Sales

Pros:

• "Although the warranty had run out a couple of years ago they did not hesitate and made no charge when 2 technicians came and effected the repair."
• "Six years later the summerhouse is as lovely as it ever was but had developed a small leak. Within a couple of hours of reading my email about the leak an installer was here fixing it and checked all the windows and doors were operating as they should ... and all free of charge."
• "The whole team when it came to the installation were brilliant."
• "No hesitation to recommend them to anybody...."
• "The installation team who were outstanding tradesmen and were a pleasure to have on site."
• "The installation process went very smoothly, the installers did a great job and were also courteous and helpful."
• "The installation team were skilled and professional and friendly and helpful at all times - even in the rain!"

Cons:

• "It was only at the time of installation that we were told we had three weeks to get it painted or the 'warranty' would be invalid."

Design & Customization

Pros:

• "They built the office exactly to specification and was exactly how I envisioned it."
• "I recently built a music studio with their 'Linea' design. The correspondence at every step was phenomenal and the end result is stunning."
• "We were particularly pleased at being able to customise the length and breadth so finely to fit the finished structure into a tight space."
• "Building is a great contemporary design as we had a small space and didn’t want any overhang."
• "We approached Garden Affairs for a bespoke design, based on a model that we had seen on the company website, with minor modifications to fit the base."
• "Richard designed my garden room for me with me telling him where I wanted the door and the window."
• "I have the ideal bespoke workshop studio which I use for my picture framing business."

Cons:

• "Although there was a slight delay to confirming the production dates, as building is manufactured in Poland."