Aerialforce LTD Reviews Summary

Customer Service

Pros:

• "Quick and convenient customer service that you could definitely trust."
• "All of the staff was very friendly and greeted us with a smile when we went in and answered our questions and sent us to the right department to get what we wanted."
• "Thank you very much for the amazing service!"
• "The specialist that arrived at our place was very knowledgeable, friendly and efficient."
• "They were able to respond to our calls quickly and arrived the same day."
• "The technicians were nice, patient and honest with their work."
• "Excellent customer service from start to finish."

Cons:

• "The 'lady' who spoke to me was extremely rude & said OMG when I protested at taking more time off to wait for someone who is not going to arrive!"
• "The worst customer service, Vay at the sales rep team had a bad attitude."
• "Called back the call centre to explain the situation and got through to the manager who insisted the engineer left it as it was and he was very rude and hung up on me."
• "Stay clear from this company. The customer service is appalling and they con people out of money."
• "Customer service is DISGRACEFUL, I have had to call at least 15 times."
• "Guaranteed an engineer would arrive between 10am-3pm. Despite several calls to chase this during the day, and promised a call back - never called back."
• "I do not recommend that you use this company as they clearly do not care about the customer!"

Engineer Professionalism

Pros:

• "He was also polite and did not try to confuse us with the procedure."
• "This service installed an aerial for us and the engineer was very professional, courteous, undertaken at agreed cost and time."
• "David is one of their best engineers here in this company. Very prompt, efficient and professional."
• "The Engineer arrived promptly and did his job. In just a short period of time, he was able to diagnose and fix the Aerial problem."
• "Engineer by the name of Otman Abouri was friendly, polite & knowledgable."
• "They arrived on time and was very polite and friendly and did a superb job."
• "The technician they sent was very knowledgeable, well-experienced, professional and they did an excellent job."

Cons:

• "The company has since sent out three engineers all who haven't had the correct ladders to do the work."
• "The engineers doing the work are great."
• "Engineer was disinterested, condescending and despite great prices advertised online and in emails prior to the visit, he torpedoed the sales lead by a ‘silly’ greedy figure that was beaten by over £300."
• "Engineer came across as very arrogant."
• "Very poor service. Engineer came installed aerial and didn't check channels to even see if the aerial worked."
• "Not only was the fault NOT fixed, but they fitted a new unnecessary distribution amp without checking the origin of the fault."
• "They were supposed to come today and I waited in all day for them. I called numerous times to be reassured they would show up. They didn't, a complete no show."

Pricing and Charges

Pros:

• "No hidden charges whatsoever."
• "He gave a fair price after he was done installing."
• "The engineers took care of the issue quickly and at a reasonable price."
• "Great value for money!"
• "The result they provided was excellent and the price was quite reasonable as well compared to other company."
• "The price for service was very fair compared to others."
• "I am beyond pleased with the end result and the price was very affordable."

Cons:

• "Avoid at all costs the worse company in the world was quoted 49 pound on the phone when the guy eventually got here fitted us a dodgy aerial that wouldn't fit any of my boxes not only that charged us 125 pound and it wasn't even hooked up to the satellite which they charged us for so rung up got told they was gonna come back out Monday guess what today is Saturday still no word from them there a big rip off company and should be shut down honestly save yourselves from problems and AVOID."
• "Do not use this firm they are a rip off and dangerous. They over charged me, £202.80p to fit an aerial in a loft less than 30 minutes work."
• "Engineer was prompt, very polite, but what a rip off!! I was charged £430 for a call-out and new sky box."
• "Engineer was very friendly but charged extortionate prices."
• "I was promised a VAT waiver (20% discount) by the office staff if I booked on the day but when the engineer called out he charged the VAT."
• "You offer a same day service! I have already paid £148.80 to your company but find your service since Wednesday to be nothing better than appalling."
• "£75 call out charge with no work done was quite extortionate."