KFC Newbury - Wharf Road Reviews Summary

Food Quality

Pros:

• "The food is normally fresh and hot."
• "Your standard KFC fare, serving up yummy fried chicken."
• "I really enjoyed the box meal I got I think it was the burger fillet meal with popcorn chicken strip chips corn on cob was really good."
• "I was surprised at how succulent and tasty the (original fried) chicken was, and I really enjoyed the cold drink (a refreshing, fruity one)."
• "Whatever they did today in the kitchen, keep it that way!! - everything was spot on -- the juicy chicken pieces, wings were crispy and not dry, gravy was spot on ... great decision for a KFC Valentine's!"
• "So I just tried the vegan burger and I was delighted by it."
• "Always seems pretty good. Consistent food."

Cons:

• "Absolutely awful, poor portions about 9 chips (no kidding) the counter assistant was useless as for the food, I was violently sick in the night with stabbing pains in my stomach and still felt awful all day today, the worst kfc I have ever had, Newbury KFC shame on you, never again!!"
• "Awful food repeatedly cold when arrives through just eat."
• "The chips were very poor and the chicken was warm and not as hot as you may expect it to be."
• "Food was disgusting. The oil was clearly old and needed changing."
• "Grissily undercooked chicken. Awful funny tasting chips."
• "Tasted like it was cooked in very very old oil."
• "The original chicken was dry as hell."

Service

Pros:

• "Located in a great part of Newbury and they run a great online ordering service."
• "Fantastic service and food glad to see the groups have gone can finely sit in with my children again without having rude words and mess around me from the groups behind us."
• "Inside was clean and tidy, and staff were polite."
• "Staff are friendly and know their products."
• "Not sure it is because the Andover restaurant is so poor, but in comparison the Newbury one was great, quick and polite service, fresh food, no drama, so thank you."
• "Although very busy on occasions I have visited the wait to place and receive an order has not been too long."
• "Manager was apologetic and fixed straightaway with an extra item for the inconvenience."

Cons:

• "Eating in however wasn’t as the bins were overflowing and there were trays stacked up and all over the place with food remains on them."
• "Rude staff, No seats to seat at as they closed it off early."
• "One member of staff I think her name was Silvia smelt of alcohol."
• "Worst KFC I've ever been too. Lack of staff and lack of cooking in the kitchen area."
• "Slow service as not enough people behind counter."
• "Very poor service can't contact them on phone or leave any messages."
• "The young man at the front is very rude, gave me a wrong order and when I told him that's not what I ordered he kept on insisting that was it."

Cleanliness

Pros:

• "This store has a wonderful feel inside the décor etc."
• "Inside was clean and tidy, and staff were polite."

Cons:

• "Toilets not clean.. No soap available and disgusting to use."
• "The overall state of the restraint was poor the cleanliness left a lot to be desired."
• "Store was a mess, food everywhere on the floor, every table dirty with rubbish/food on."
• "A couple of times when I've visited this store the restaurant was dirty and there was rubbish on the tables."
• "The place in terms of hygiene needs improvement no clean tables."
• "The restaurant was very dirty including the toilets."
• "Grubby, dirty place, rubbish all over tables, chicken bones stuffed in serviette holder."

Order Accuracy

Pros:

• "Check ya bag if taking away tho because several times I've not had food in the bag."
• "Ordered on app. Ready about 30 seconds after arriving - except the drinks."