Address: Pioneer Park, Whitby Rd, Brislington, Bristol BS4 3QB, United Kingdom
Phone: +441179723030
Rating: 4.5
based on 213 reviews.
Customer Service
Pros:
"Customer service from Taylor exceptional kept me up to date daily never any trouble to keep calling me."
"The Sales and Service staff are really pleasant to deal with, and that coupled with a professional approach makes for a great experience."
"Absolutely amazing service by Izzy at City motors."
"Excellent customer service! Right from the booking in process dealt with by Lizzie who had a wonderful smile and great personality."
"I have found the customer service to be beyond excellent at City Motors."
"Brilliant service from Renault and Nick Corp in particular, who couldn't have been helpful. Can't believe the process could have gone more smoothly, and absolutely delighted with our car."
"Fantastic customer service overall at City Motors Renault."
Cons:
"And next day when I was there one of their Advisor called, NICHOLAS MAPLAS without listening and thrown my KEY away."
"They didn't seem interested at all."
"You will be sitting very long period of time waiting for some to assist you."
"Paid £89 for diagnostic they replaced glow plugs at a cost of £231 and the problem was still there! Wanted me to pay a further £300 to replace the glow plug control unit which was the original problem that they never diagnosed in the first place!"
"They kept the car for 5 days and the women on reception were unhelpful and repeatedly wouldn't put me through to the service desk on the grounds that they were busy, and no-one ever called me back."
"Frankly, the worst Garage I have ever had dealings with. They fitted 2 (expensive) new tyres that then leaked, then charged me again for failing to fix them."
"Cowboy dealership. Booked a test-drive for Renault Zoe, travelled 20 miles in peak-traffic hours with a travel-time of an hour each way... Complete waste of our time."
Vehicle Condition & Delivery
Pros:
"Wow, what a surprise to see it gleaming it had been thoroughly cleaned inside and out and looked like a brand new car again."
"After a year of buying a second hand Volvo V60 hybrid, a minor flaw developed on the lacquer to the drivers door... this problem was quickly rectified and resolved without any fuss."
"Recently purchased a new Captur from City Motors, from start to finish took less than two weeks to me driving away."
"It was a 13 plate and it could have been brand new - the pre sale prep was phenomenal."
"As per usual, the car was immaculately prepared and a joy to drive."
"She ensured the handover went very smoothly and provided me with a comprehensive overview of my new car."
"The showroom and forecourt were pristine."
Cons:
"The boot liner that was advertised with the vehicle was not included."
"Renault's poor supply chain performance delayed the delivery of the car."
"Not much information to look at or selection of cars."
"The only demonstrator they had of the model I was looking to purchase was out with a member of staff for the day."
"Went to pick up car but couldn't have as it was damaged in transportation."
"They kept my car from 9:30am up to 16:00. Then they called me that my car is fixed. I went to collect my car as soon as I left the Garage same light came back."
"The only disappointing thing was having to wait up to 4 weeks for delivery of my car."
Sales Experience
Pros:
"I was really pleased with the whole process surrounding leasing my new car."
"Placed my order a few weeks later and was kept constantly in the loop with regular friendly and helpful updates."
"Choosing my new motability car was a very simple experience thanks to Zaff and the team at City Motors!"
"I would highly recommend anyone looking to buy a car to shop here. Excellent customer service and the new car is great!"
"Nick Corp was one of the most genuine salesman I have ever met. Service from start to finish was easy and well informed."
"can not recommend Izzy and the team at city motors highly enough. made the whole process extremely easy, nothing was too much trouble and so friendly."
"Izzy was very helpful when I was deciding which Renault to buy, providing me with the benefits of the different power types."
Cons:
"I was also looking for a new car this year and looking forward to a few hours in a possible purchase I am now looking at other manufacturers (prob electric) so very displeased with City Motors."
"Bought a car from them a few years back, had great service. Two stars for recent complete lack of interest in helping me find a car I am after."
"I was initially sold a Clio with a Turbo, second hand, at the age of 84. It was electronically way beyond me but during the initial selection process the ins and outs of such a complex vehicle were not adequately explained."
"However very disappointed as I booked a courtesy car when I was told it was a Clio I explained that my wife was disabled and I expected a car in similar size to my Arkana therefore I refused the courtesy car as it would not fulfil my days needs."
"They lie. Must ask them gave the video while they do work with your car."
"Avoid Renault at all costs paid a deposit on a car then changed our mind they then over paid us back on the deposit we told them they over paid us they were adamant it was correct now they’re trying to take us to court for the overpayment when they were told the day they refunded us."
"Be very careful, sales team good until you part with your cash, then no one can't be bothered."