First 4 Lettings Reviews Summary

Customer Service

Pros:

• "Very professional and friendly service got to view and secure a property that we liked with all the specs we required within 24 hours."
• "The team are always friendly and professional and a pleasure to deal with."
• "Jack was super helpful and friendly. Answered all my questions and very personable."
• "Zoe was friendly and helpful and organised a call to help explain how to get our deposit back."
• "Max have maximum knowledge about customer service, friendly talking."
• "Jake showed us around multiple properties today, he was very polite and informative and explained everything we needed to know."
• "The lovely lady Sharon oversaw everything and was easily approached."

Cons:

• "They didn't think letting me know was necessary?"
• "So far not a good experience. they seem confused and rude."
• "Staff are incredibly rude."
• "Terrible! Staff are incredibly rude, hidden costs."
• "Very quick to send rude emails and book house visits with less than 24 hours notice."
• "They responded rudely & unprofessionally."
• "Agents are also cold and unhelpful when viewing, and sometimes conversations with them verge on rudeness."

Maintenance and Repairs

Pros:

• "A special mention to Zoe Reay, Senior Property Manager in First4 Lettings, for solving a very important issue in record time!"
• "Sharon from the lettings team provides a personalised approach and has helped sort any issues arising at the property."
• "Zoe has managed the situation excellently and arranged repairs and inspections and retrieved costs from the neighbour."
• "Had issues with my boiler but First4Lettings, Zoe Reay in particular, was always available for updates, speeding along the process and ensuring I felt as if my problem was a top priority."
• "They have always been easy to contact and excellent at arranging any work that needs to be done."
• "I had issues with warm water they managed to send someone every time on short notice."
• "Whenever I've had any issues, Sharon has been quick to help and solve them."

Cons:

• "No out of hours contact with office/agency."
• "No repairs where ever actioned. Even though 6 monthly checks where completed all the time and we raised mould/damp issues."
• "Very slow to respond to any maintenance issues and took over a week to fix a leak in a property I rented from them."
• "We have had multiple issues with our house, and often it takes a long time for anyone to even reply to us."
• "Were absolutely terrible when used during my time at uni. Didn't care about fixing problems until you threatened to not pay rent."
• "Such a poor company. No care for the tenants what so ever. Rude on the phone and also in the office when personally returning the keys to them face to face."
• "Appauling - avoid!! Arranged a Saturday viewing - property unavailable but not informed."

Professionalism and Efficiency

Pros:

• "Very smooth and professional, easy to contact staff."
• "They have been very professional."
• "They are extremely professional and genuinely helpful with the property and quick to reach out with maintenance and any issues."
• "Promptly responds to any queries and are really efficient and helpful, at all times."
• "Great at responding quickly and getting things done."
• "The team was very responsive from day 1, they were really good at communicating and I felt comfortable to ask all questions that I needed."
• "Actually a great company! I've had some bad experiences with agencies and landlords, so it was refreshing to have an agency who actually cares and makes sure you understand everything."

Cons:

• "The company need to take some ownership in the fact they never address tenants issues raised and now think they can harass and be passive aggressive in emails and communications to us to try threaten us."
• "Overall, the office appeared unprofessional. They were slow to respond or pick up phone calls, and often dismissive or non responsive to my concerns as a tenant."
• "Severe lack of integrity. They charge renewal fees every 6 or 12 months of £50 (update: this is now £100) instead of having rolling contracts."
• "They will, at every opportunity, charge you fees for absolutely everything. During the tenancy I have paid huge admin fees, referencing fees, fees to have them send emails, fees for pretty much everything that they do."
• "I waited for 2 days and didn't get any email."
• "Good luck if you choose to let or rent with them."
• "Never will I ever consider looking for a Student house with them."

Recommendations and Satisfaction

Pros:

• "To be honest one of the best agency I been with."
• "If i am ever back in Leicester, I would use First 4 Lettings."
• "I can honestly say they are superb at what they do & recommend them to anyone looking for an outstanding service in Leicester."
• "They are the best agency and deal with maintenance efficiently."
• "I would 100% recommend them to students."
• "Every time we have had any issue with our property first 4 leggings have always sorted this very quickly."
• "First 4 lettings is a great agency and are always quick at replying to any queries."

Cons:

• "DO NOT USE THIS AGENCY. My friend and I have just finished a tenancy with them and they’re trying to rob us of our deposit!"
• "I would not recommend using this firm, and would recommend using a more reputable agency."
• "Honestly living in first 4 lettings as a first year student has made my experience of university terrible."
• "Treat students as children."
• "They only fixed my maintenance issues when I left a 1 star review and said they'd get it repaired if I changed it."
• "They are liars, confused. I wouldn’t book with them again."
• "I would highly recommend anyone to AVOID using this company."