Address: 134 Bath Rd, Slough, SL1 3XW, United Kingdom
Phone: +441753395280
Rating: 4.3
based on 188 reviews.
Customer Service
Pros:
"The sales staff Katie Sweeney and Shah Monaf were polite and extremely helpful."
"Lee was brilliant, sorted it out with no stress so that we were left with confidence in their honesty."
"Excellent service received from ordering our vehicle at the beginning with Shah and kept informed throughout."
"Huge thank you to Jamiah who supported us in our recent purchase of our car. Jamiah was very professional throughout and had a friendly and helpful approach at the same time."
"Exceptional service from Andy who has great knowledge and answered all questions thrown at him."
"Shah went above and beyond the call of duty."
"Fantastic customer service!"
Cons:
"Pathetic service and the advisor was very rude."
"Do not trust this company to offer good aftersales customer service."
"Worst Customer service ever."
"Was recently quoted an astonishing price for a window regulator and work which came to over £500."
"Iv absolutely had it with them and regret buying the car."
"Unfortunately this time the vehicle had some issues not long after purchase."
"Service OK though not a great deal of interest shown when I mentioned non functioning heated windscreen."
Vehicle Purchase & Sales Experience
Pros:
"Had a great experience at SMC Slough, took my old car in for a Service, and sold it same day and bought a Kuga."
"Shah Monaf, his approach was extremely courteous & professional."
"Shah Monaf was extremely helpful when dealing with our car purchase."
"I couldn't have asked for a better service at SMC Ford Slough, Shah Monaf was absolutely amazing, he was patient, attentive, he went above and beyond to make sure all my needs were met and I had a car that was best suited to me."
"Shah has been fantastic all through out my new car purchase."
"The process was butter smooth and he helped a lot with the financing."
"Upgraded my old car to a newer model thanks to the great service and help from Shah and Tom very friendly staff made everything quick and easy and explained everything clearly leaving nothing out very happy with my service and new car would highly recommend"
Cons:
"The only reason it's not 5 stars is because even after my 4th or 5th time buying a car from smc Ford Bath Road, there still doesn't seem to be any streamlining of the actual process."
"booked my car in with an issue on the 26th October 2022... and I've still had zero calls from Ford, my car strangely hasn't got better by itself and has actually got worse."
"Bought a brand new Ford Ranger and had it for two weeks. It's since been in with Ford for over 2 months and no contact!"
"SMC Slough have sold defective Ecoboosts to customers then refused to help with the fix when the head gasket has blown."
"Today, my Dad took his brand new Puma ST to SMC Ford Slough to have wind deflectors supplied & fitted. See pics of the condition the car was returned without saying a word."
"Having had many brand new cars from SMC Slough, I bought a used car in April 19, before driving off the forecourt I noticed damage to the bodywork."
"This is the worst experience we have ever had with any manufacturer."
Staff & Customer Interaction
Pros:
"Shah Monaf. Such a pleasure dealing with this man."
"Thanks guy's we are chuffed with our purchase."
"All very friendly, great service all round the salesman was really helpful trying to find us the right car for us as a family and to fit my wheelchair in."
"Professional staff. From the first meeting to the delivery of the car, I felt that I was in good hands."
"Professional and full of integrity."
"The overall team, both sales and services are fantastic!"
"The staff at SMC Ford, Slough were very kind, always smiling."
Cons:
"The sales rep was bluntly unwilling to put any effort."
"I missed/didn't see a call for when my car was ready on the Monday and I never got a text until Friday to say it was ready. Not ideal."
"Several calls and no decency to return my calls."
"really poor customer service from SMC Ford Slough."
"I had to resign finance agreements 3 times because mistakes had been made with the price."
"After purchasing my 2nd car from SMC Slough just over 2 weeks ago I am completely and utterly disappointed with their lack of customer care."
"Appalling service, they have lost me as customer here at their slough branch."