Allen Ford Northampton Reviews Summary

Customer Service

Pros:

• "Staff always very helpful and car collected and returned for no extra cost."
• "Joe helped us look at the cars we were interested in and was very informative and helpful throughout."
• "As previously, l always get good service with the sales team, very helpful, and performs the paper transactions efficiently."
• "This company went well and above customer service and provided me with all the relevant information l needed to track down my order."
• "Excellent experience. Always feel looked after here. Fiona and Sean really helpful and always going the extra mile."
• "Collected and returned our Ford, serviced it, washed and cleaned it, sent us live video of safety checks being made."
• "Very impressed with the customer service we received from Sadikaur (Sid)."

Cons:

• "They want quick sales and will say anything to turn cars around quickly."
• "Very disappointing service. When my service plan ends I will not be renewing."
• "Very poor customer service, made the appointment and then when arrived told that they don't make appointments at that time."
• "Shambolic customer service on a so-called 'approved used'."
• "Terrible customer service. I went with a friend who was looking to get a Ford Ranger Raptor and were looked down on like we were scum."
• "Customer service on the phone was rude."
• "Utterly disgusted. It took me 9 days to get my car looked at."

Sales Experience

Pros:

• "Picked up my 64 plate Ford Fiesta ST Mountune MP215 Allen Ford Northampton yesterday. Love the car and cannot thank Richie enough."
• "Bought a new car from this dealership and dealt with Bethany. She was polite, courteous, kept us up-to-date throughout the build process."
• "We dealt with Megan at the Northampton branch and found her to be most professional and competent."
• "Thank you Sid we love our new car."
• "Fantastic personal service from Ritchie. I was really impressed with the time he spent understanding what I was looking for."
• "Exceptional Service from Sean. From the moment I went to choose my first car to driving off in my new car the service received by Sean was exceptional."
• "An absolutely pleasure to do business with Rob Patel."

Cons:

• "Very intimidating and high pressure Sales. I did purchase my first car here and they wouldn't provide any written quotes back then."
• "Wouldn’t recommend the dealer or a Ford to anyone."
• "Do not recommend as you will be ripped off!"
• "I would not recommend to get your car there. They are very quick and pushing to sell."
• "You only buy the car here but parts? What kind of dealer you call yourself if you don’t provide parts."
• "So basically don't buy a car from Allen fords because they don't have any morals and just want to rip customers off."
• "This is my honest, open, factual review !! Allen Ford - are certainly not trustworthy, they only care about making money."

Vehicle Service and Maintenance

Pros:

• "All of the paperwork had been prepared when we arrived and the car was immaculate."
• "Rob was extremely helpful, friendly and easy to do business with."
• "Arranged for the collection service to pick up my car for it's service and MOT went very smoothly."
• "Excellent service everything happened exactly as hoped for, very smooth and trouble free."
• "Put my car in for an autumn service and couldn't have received better customer care."
• "Nice finishing touch of washing your car when the work is complete."
• "Reliable, professional service and reasonable main dealer prices. Lasted model curtsey cars with a range of sizes and specifications to suit."