Domino's Pizza - London - Elephant and Castle Reviews Summary

Customer Service

Pros:

• "The staff were very nice and it was nice to see that Dominos employ young people."
• "The staffs were very polite."
• "Mira was absolutely amazing. My order said it was delivered on JustEat yet I hadn’t received anything. I called the store and she picked up; she assisted me with my concerns and sent out my order again free of charge for the inconvenience."
• "Staff have always been great over the phone and delivery guys are pretty formal."

Cons:

• "We rang the place so many times and they kept hanging the phone up."
• "When I decided to call the store I was greeted with a hostile woman who assured me that my pizza would arrive in 10-15 minutes."
• "Very poor customer service."
• "Rude phone staff - hung the phone up on me and shouted when I advised I'd waited over 40 minutes for my pizza."
• "The manager is the worst I've ever spoken to, and has even outright lied to me over the phone."
• "They are very rude, poor customer service and the man that answer the phone keep hanging up."
• "People that pick up the phone really dont care about their customers."

Delivery Timeliness

Pros:

• "Pizza always arrives within reasonable time, hot and delicious."
• "Delivery is usually within 30mins."
• "We live nearby and often order pizza through this Dominos... Delivery is usually very prompt and in covid times, the driver takes care for it to be contactless."

Cons:

• "Food took 2 hours to get here, the box was covered in dirt like it had been dropped."
• "Pizza took 90 mins to arrive, was cold."
• "Waited more than an hour. Quality check according to their tracking took longer than baking actual pizza."
• "Pizza has not arrived after nearly 2 hours."
• "Food took more than 2 hours to come and was cold and inedible."
• "Ordered a pizza to be delivered not far from here and took roughly 1.5 hours and was cold when arrived."
• "Food was cold and took 3.5 Hours to arrive."

Food Quality

Pros:

• "The pizza was ready after 15 minutes and was quite nice."
• "The food was warm and tasted good!"
• "The mini pizza, that comes as a side is excellent."
• "The garlic and herb dip they do, is one of the best I have tried across pizza chains."
• "The Meateor was a lot better... Juicier and quite tasty."
• "Hot guey cookies man, still liquid dough inside, perfectly crisped on the outside, charred chocolate chips. So damn tasty."

Cons:

• "They included the wrong dips and when I asked told me he just said 'sorry boss' and walked away."
• "The whole box of wedges were basically raw potato, the garlic pizza bread was just dough."
• "Pizza was luke warm. Half the toppings were missing."
• "However after 1h40 minutes the two pizza arrived and they were stone cold."
• "The pizza is poor quality every single time. No care is put into making the pizza, pizza doesn't taste great."
• "Both the pizzas were cold (slightly warm) to taste good."
• "The order arrived wrong and cold."

Order Accuracy

Pros:

• "It was ready and made perfectly with the toppings I requested."

Cons:

• "Why would you deliver a large pizza (expected 12 slices total) with only 11 slices?"
• "One of the worst pizza place to order your pizza. Missed a item and got my order wrong."
• "Order arrived with missing items, driver assured me they'd be back with them in five minutes. They never bothered coming back."
• "Ordered for delivery to my hotel... side order missing and pizza smashed to pieces."
• "Ordered two boxes of 7 chicken wings... After an hour still no re-delivery attempt."
• "One of the wedges were moldy, one a completely black interior and another with a large root grown out of it."
• "Ordered late this evening and the delivery guy (never got his name), forgot an item. I told him not to worry, however 10 minutes later he had gone back to the store and driven back to my house to bring it."