Loch Tay Highland Lodges & Glamping Park Reviews Summary

Accommodation Quality

Pros:

• "Comfortable and tidy pods and grounds were beautifully kept."
• "It had central heating and a log burner +everything you need and would expect the place looked like it was just out of the box so fresh and clean."
• "Accommodation was cosy and clean."
• "Absolutely fantastic wood cabins, great welcome and cabins furnished to a high standard and clean with a fab wood burner which works well."
• "The lodge we had was nice and clean with great views over the loch."
• "The rooms are modern and clean with a warm and welcoming feel."
• "Cabins are very clean and the shower/washing rooms too."

Cons:

• "The high chair we requested was dropped off but needed deep cleaning prior to use."
• "The lodge was supposed to be 5star or premium but was getting a bit tired."
• "The sofa in our lodge was also very stained."
• "The carpets and soft furnishings in the lounge were badly stained."
• "the bulbs exploded on the kids beds and all the electricity tripped so the heating went off."
• "The cleanliness of the dome and toilet block not kept clean enough especially at the moment with covid, toilets always seemed to be blocked, toilet seats on 2 toilets broken."
• "Very disappointed with the accommodation 2star accommodation with 4 star prices very dirty bad smell in back bedrooms all round grubby needs a full overhaul to justify the prices."

Customer Service

Pros:

• "Staff were super friendly and helpful too."
• "Staff were excellent at answering questions and helping us in main office, restaurant and Elements Boat Hire."
• "I like to wholeheartedly thank the Warden who stayed up 2 night in row to keep an eye on Tesla car charging."
• "Staff were very friendly and helpful."
• "The whole place was lovely and staff was so friendly."
• "Exceptionally nice site, very friendly and helpful staff, will definitely go back to them again!"
• "Incredibly friendly staff."

Cons:

• "We still haven't had a call back."
• "When we spoke to owner about this they were very rude and said it's our job to make sure fridge is OK attitude was horrible."
• "The staff were not particularly friendly whenever we interacted with them."
• "When we arrived the cleaner was smoking on our deck."
• "staff are rude, unhelpful and not interested after they have your money."
• "The man that brought the fire logs looked like he wanted to kill us and threw the bag of logs at us !! Not a word said just bad attitude So he could do with retirement or training."
• "No one communicated with us to let us no either way what was happening."

Facilities & Amenities

Pros:

• "Wigwam had low power consumption, we averaged about £1 per day."
• "Defo recommend for peace and complete chillout, scenery magnificent, Domes great set up."
• "The views are stunning and there was plenty of utensils and crockery for the group meals."
• "Loads of choices for accommodation from canvas geode domes up to the full 10 bed main lodge we stayed in."
• "Boats for hire and Archery available on the shore line."
• "We rented a premier wigwam which was fab! The firepit was really nice to have, and it was really quite cosy in the wigwam."
• "The sports facilities are brilliant and Archery is very well managed; lots of fun."

Cons:

• "we left 1 day early because of the shower/ toilet facilities."
• "major downside was that the restaurant is closed on mondays and tuesdays which should be put on the website."
• "Only complaints are the WiFi weed an additional £7.50 per device for a week (we ended up sticking with our mobile broadband and making hotspots)."
• "October discount for the pod, but at full price unlikely to stay again."
• "We also tried to hire paddle boards at the Loch but were told they were closing up so they weren't available."
• "Electricity is not included with the rental of the cabin and the rates are extortionate."
• "Could do with more tumblers and glasses at all the lodges, especially If you are celebrating with friends."

Value for Money

Pros:

• "Will need to book longer next time - great value for money."
• "We absolutely would stay here again and would recommend 100%!"
• "Highly recommend, great location and good facilities."
• "The pod was more than big enough and comfy enough for both of us."
• "We found our stay to be excellent value for money (15% off deal in September) as we booked spontaneously to stay in one of the basic woodland cabins for 2 nights."
• "The shop on site was well stocked."
• "The facilities (restrooms, showers, kitchen..) are very modern and clean."

Cons:

• "Due this covid 19 and our health issues myself and my other half had to cancel our stay here for 6 days, booked in july as we didnt want to chance it but they took our deposit of £216.40 which i think it a disgrace."
• "Shame on them and i will be tell people not to book."
• "Over priced if there are more than 3 people for a wig wam though."
• "Very disappointed with the accommodation 2star accommodation with 4 star prices."
• "Beware hot tub takes some warming up at least 4 hours before use and at £10 a bag gets a bit expensive."
• "The Crannog Lodge is not 4* and whilst it is advertised as refurbished this is not completely true."
• "Very disappointed with the accommodation 2star accommodation with 4 star prices very dirty bad smell in back bedrooms all round grubby needs a full overhaul to justify the prices."