McDonald's Reviews Summary

Service Quality

Pros:

• "Wow - what a visit. Met by Roland who pointed out a nice table to us and brought our food over."
• "Hugely helpful staff. All busy sorting out their tasks but not too busy to help me sort out ordering at the terminal."
• "The staff here are lovely. The lady who managed the front door today was fantastic and really friendly."
• "Staff were friendly at drive through, however they killed a cow and served it in a polystyrene box and only half a bun?"

Cons:

• "I ain't going to give 1 star because sometimes you do get things right and it can be hot the food sometimes but I find it to be hit and miss!!!"
• "Ordered food, they didn't process the order correctly so we were waiting for over 30 minutes for 'fast food'."
• "Managers in the back shouting about food not being ready, took 20 minutes to get anything."
• "The online service is shocking your quick to take the money but not so quick to refund the money for what u don't get."

Food Quality

Pros:

• "Best salad I've had recently at a Maccy's. Really fresh and a decent portion."
• "Food always good here. This is complimented by Richard who is amazing at his job."
• "Our food order was accurate and tasty, no issues. Thank you."
• "When you actually get what you order, the food is generally great quality."

Cons:

• "Chips a lot of the time are cold from the moment you start eating them and same with the burgers sometimes."
• "Ordered online. Food came in very good time however when it got here it was absolutely stone cold and missing several items."
• "The chips were too salty and dry. The fish fingers were inedible due to dryness."
• "Never have I visited a McDonald’s where the staff seem so pleased to see you. Service was impeccable. The manager was out front and seemed to know his customers personally and if not made you feel welcome."

Order Accuracy

Pros:

• "Went to mcdonalds tonight to collect order. As always something was missing, but the young lad that brought out our order was so polite and offered to wait until we checked it."
• "A big thank you from us."

Cons:

• "They have got SOOOOO many orders wrong for me and my kid and gave my food to the car in front."
• "Grade A mouth breathers at this store forgot most of my simple order took well over an hour to come."
• "Every single time i order there is never a straw or dip in sight and i always pay for my dips."
• "This McDonald’s at Hillsborough have an appalling service. Don't leave without checking your order first as the last times I have been to their drive thru either they tried to give me an order that wasn't my one or I arrived home to find that some items were missing."

Customer Service

Pros:

• "Call service with Emily really helped us with our mishap while ordering she was polite well mannered and did her best."
• "Massive shout out to the loveliest staff member at Sheffield Macdonalds. 'Richard' has gone above and beyond."

Cons:

• "The staff were very rude. The manager especially wasn't any helpful either."
• "Very poor service at this restaurant the only McDonald's in Sheffield that won't serve you at the counter."
• "Staff totally disinterested. No crayon or balloons for kids. Manager busy doing his P&L on table in restaurant."
• "Absolutely shocking, half my order was missing and it's not the Uber eat drivers fault because the bags are sealed so there is no way to check."