KFC Sheffield - Queens Road Reviews Summary

Staff and Service

Pros:

• "The Manager Hamid is extremely polite and kind with customers. He always greets with a smile and ensures your order is correct."
• "Staff visibly cleaning outside which was encouraging."
• "A young man who served me was really polite and rapid."
• "Had a chat about the new style fries. Seasoned. He was knowledgeable polite and respectful."
• "The staff really made the chicken with love because it tastes better than any other KFC I've tasted in London."
• "Upon their recent opening in the Midst of Covid 19 the Wait was around 1hr to get round the drive thru but I admire the staff they were friendly on the order point, also friendly when I got to the window."
• "The staff at Queens Road are polite and friendly and the service is fast and the food delicious."

Cons:

• "Cleary they are very lazy untrained and very clueless of how to answer a ringing phone."
• "Guy at drive through was nothing but rude and miserable."
• "Long waiting times, poorly trained or just stupid staff coupled with the terrible levels of customer service is too much."
• "Staff arrogant, not helpful."
• "The staff constantly change and they don’t listen to or understand you, ever."
• "Awful service, 20+minutes to deliver a simple order! not first time it happened, and add very poor customer services from staff who couldn't care less."
• "Worst ever service and attitude by one of the young staff at till."

Cleanliness

Pros:

• "Clean car park."
• "Staff visibly cleaning outside which was encouraging."
• "Outlet and toilets very clean."
• "Very Clean windows!"
• "The place itself is very clean, with the toilet as well."
• "The place was pretty clean as compared to my other KFC’s I have been."

Cons:

• "The restaurant seating area was filthy, no staff cleaning away what some people had left, there was sauce and dried gravy on the tables."
• "Absolutely filthy inside the restaurant!!!"
• "The chicken's OK unfortunately the restaurant seating area was filthy."
• "It's just another KFC same as all the others in the UK the food is average but the toilets are filthy."
• "The worst KFC I have ever been in. Dirty, the staff just doesn't care."
• "KFC food is supposed to be consistent and this restaurant does not fall outside that category. However, this restaurant has possibly the slowest service of any KFC I visit and is always the messiest with left trays and half eaten food all over the tables and floor."

Food Quality

Pros:

• "The food is nice but there often seems to be a lack of staff and a bit of a wait to be served."
• "The staff really made the chicken with love because it tastes better than any other KFC I've tasted in London."
• "Chicken was crispy, juicy and hot."
• "And the chicken was rather banging."
• "The food was piping hot and was so delicious."
• "The fries were hot and fresh, and the chicken was tasty and good."
• "Good visit. Nice surprise that food was all fresh and good tasting."

Cons:

• "Portions VERY small, prices huge!"
• "The chicken is probably a bargain for the owners, not for the customer. There was hardly any meat on the chicken pieces."
• "Terrible Quality of Food."
• "Been here twice in the last month and on both occasions the size of the chicken portions has been appallingly bad, with bargain buckets filled with legs and none of the large breast pieces."
• "The quality of chicken here is horrible compared to other Halal KFC."
• "The chicken was overcooked and dry, chips all thrown in a box not bags and hot wings mixed in with the chicken."
• "Just paid 9 quid for an absolute shambles of a burger."

Order Accuracy

Pros:

• "The Manager Hamid is extremely polite and kind with customers. He always greets with a smile and ensures your order is correct."
• "This was their first time to miss anything in order."
• "Just a slight complaint that they missed parts of our order, but this was quickly rectified."

Cons:

• "Ordered via uber eats, was completely wrong."
• "Missing one item from order."
• "Had a portion of fries, 2 pieces of chicken and 2 orange fruit shoots missing from order."
• "They managed to miss 2 items off our order."
• "I ordered food from KFC through their app and unfortunately, I didn't receive my order."
• "Every time I go to this KFC there’s always a problem with my meals."
• "They always give me wrong orders and sometimes incomplete."

Facilities and Amenities

Pros:

• "It's a KFC. Was sad that the chargers for electric cars didn't work properly, but that's not the location's responsibility."
• "Toilets are also nice as they have at least 2 toilets for each gender."
• "And they have spacious parking in front as well."
• "You can also buy using machine and pay by card here."
• "It was a huge and spacious KFC with many seats."

Cons:

• "Rather dull outside!"
• "Still limited menu. No corn and no wraps, buns or rice but plenty chicken."
• "In addition, after being told one day to return the next day due to a lack of popcorn chicken, they still didn't have any."
• "Do not go here!! They have small signs in their empty car park with a very short time limit so after eating there and providing them custom, they sent me a £60 parking fine for parking in their own car park!!"
• "The lighting is massively bright inside."
• "Mainly due to the extraction on MAX in the gents! That’s wasting electricity as well as the lighting overly bright."
• "The Entire Burger Bun was cold and disintegrated on first bite."