Big Filla Reviews Summary

Food Quality

Pros:

• "Grilled fish good, chicken fillet burger nice and tender."
• "Food was of good quality and quantity."
• "Both meals were absolutely delicious and very well cooked."
• "Food was lovely, prices are decent."
• "The chicken wasn’t very good... but the Pizza was amazing."
• "Food tastes really nice but is priced high for what you get."
• "The food itself is great."
• "The fried chicken I ordered was cooked from fresh, the coating on the chicken was nicely done and flavoursome."

Cons:

• "The food was something else very disappointed felt re warmed with no flavour and on the cold side."
• "The portion sizes are generous but some of the food was cold."
• "Food not fresh pre heated, vegetables spoild not fresh."
• "The drinks are overpriced but the food is very nice."
• "Food was average at best."
• "The food was average at a push we were starving and didn't even eat half of it."
• "The chicken is dry and tastes like yesterday overnight food."
• "Food was cold. Always had a bad experience here."

Customer Service

Pros:

• "Lovely staff as well."
• "Staff were young but attentive and overall we all enjoyed it."
• "Service good and the food portions are pretty big."
• "Staff are friendly and efficient."
• "Staff are really helpful takes about ten minutes for food to come which is really good."
• "Food was delivered fast and was hot."
• "Staff are over and beyond excellent."
• "The chef came out and explained the menu and when the food arrived in great time we weren't disappointed."

Cons:

• "Staff basic without customer service skills barely even look at you."
• "Food was okay. Drinks where hot as they were on top of the counter."
• "Staff not polite not apologetic they don't know how to deal with customer who have complained about roten food."
• "The girl with the braids and shades on her head was very rude and hostile to myself and other customers."
• "Staff was arguing in the back at one point. Very unprofessional."
• "Customer service the previous time i came was horrific."
• "Not sure if it was just a bad day... The staff don't know how to deal with it, so we decided to get our money back and leave for ever."
• "Management and service is poor not friendly or polite, overprices and definitely not in line with a standard meal."

Pricing

Pros:

• "For a fast food I think its excelling over other on the price."
• "Prices are decent, great seating and good amount of parking."
• "Reasonable priced."
• "Great food at a great price."
• "The prices are far more reasonable."
• "Very fair price/size for what you receive."
• "Affordable prices."
• "The prices are alright as well - we had refills and needed them with the amount of food we got."

Cons:

• "£12+ for a meal is quite high."
• "Does not justify the prices at all."
• "Even though the price was on the higher side."
• "The drinks are overpriced."
• "Very expensive and you pay for every little thing."
• "No good food horrible service. Music in restaurant was not working properly as well."
• "Food for my daughter and myself... Spent £60 on food."
• "Paid £42 for a meal that came out of a freezer."

Ambiance and Cleanliness

Pros:

• "Dining in is certainly a more pleasant experience. The decor is lovely."
• "Good atmosphere in this little place, was busy when we were in there."
• "It has the feel of an American diner seating."
• "Comfy seating and plenty of room to support social distancing whilst dining in too."
• "The deco was lovely, and basic but the table was uneven."
• "Fantastic food at affordable prices, caters for vegetarians too, lovely interior."
• "The food here is a step above in quality... Parking is terrible unfortunately."
• "Nice and clean. Highly recommend this place to everyone."

Cons:

• "Dining area needs a good update all seating ripped and worn."
• "From the outside this place looks a little rough around the edges."
• "Decor is a bit tired."
• "Facilities for the toilets, Piss stains on the toilet seat and the floor was wet around the toilet."
• "The glasses were really dirty! I struggled to find a clean looking one."
• "The car park is tiny but we luckily found a spot."
• "They havent even made our orders after that he said 15 more minutes just for one burger."
• "Toilet seat was lifted up, the underside was disgusting, obviously the cleaning staff clean surfaces, but don't do a proper job."