KFC Sheffield Arena - Broughton Lane Reviews Summary

Service Quality

Pros:

• "Some lovely lovely staff in this place. Sometimes a bit of a wait. But that's expected from the Kentucky fried chicken."
• "Always prefer using the drive-thru quick and easy to use. The experience at this drive-thru is a 11/10 with great friendly customer service."
• "We were served very quickly by a young woman who was very polite."
• "Great staff and great food."
• "Food was hot, tasty and tailored to my requirements."
• "The next time I went in I told them about it and they gave me a full meal free to make up for it and apologised."
• "Seating area was large enough to hold customers. Reasonable cost. Clean."

Cons:

• "Every time I go through the drive here they make a mistake."
• "You have to check your order before driving off as 9 times out of 10 it’s got something missing..."
• "Staff never listen to your orders and always get it wrong."
• "The staff didn't seem like they wanted to be there."
• "Took over half an hour to get my meal. They purely prioritise drive through."
• "We waited 25 minutes in the drive thru only to get home with the completely wrong order."
• "Used the drive-through facility and had a poor service."

Food Quality

Pros:

• "Best gravy served here! This KFC is Halal approved therefore welcomes all cultures."
• "The food was prepared in minutes and was absolutely on point as expected."
• "Food was good, hot and tasty as you would expect."
• "Halal KFC so that's awesome and immediately is worthy of five stars from me."
• "Nice hot lovely chicken... most of the time, I have had the occasional delivery that was cold on arrival and some dry chicken also."
• "The newly refurbished KFC has what the previous one did not have... Neatness and a clean feel."
• "This is a run of the mill KFC but with the added advantage that the chicken here is halal."

Cons:

• "One piece of my chicken was slightly undercooked but my wife's classic burger was bordering on burned."
• "The chicken was beyond dry and looked like it had been under the hot lamp for a week."
• "Food came without items such as wings and the top bun of my burger."
• "Disgusting chicken was so dry and fries was only good part of it."
• "Chicken was soggy and had a funny taste."
• "Waited 30 minutes just to be served cold food."
• "Food was cold, chicken was raw! When I took the food back, staff were uninterested and rude!"

Cleanliness & Maintenance

Pros:

• "The restaurant was tidy and clean however the toilets needed a bit of a tidy up and clean."
• "Ordered a box meal for take away and they forgot my side dish which I wasn't too happy about at the time but mistakes happen."

Cons:

• "Had to clean a table as all were dirty."
• "The toilet was dirty."
• "The actual food was ok but the restaurant was a bit scruffy and dirty."
• "food was left on tables waste bins overflowing with rubbish not been emptied..."
• "The was disgustingly dirty."
• "Crowded, dirty dining tables with no regard covid 19 infection, toilet had no toilet rolls customer service was slow."
• "This is the WORST Branch in Sheffield - Must have technology from the 90’s..."