Asda Chatham Superstore Reviews Summary

Customer Service

Pros:

• "Staff are always helpful and friendly and always someone to show you to a till with the shortest queue, and are quick to open other checkouts when needed."
• "Staff are pleasant, polite and happy, always very helpful."
• "Outstanding service, Thank you ASDA."
• "Staff always seem nice but stock is often low."
• "Staff are very Helpful a lot of them use their Anisiative which is a good thing, staff go out of their way to make sure that the customer is Happy in finding what they are Looking for."
• "Shout out to all the team at Chatham Asda. I arrived at 5:30am to a massive queue, the store was manic, but every member of the team were polite friendly and very helpful, even when getting verbally abused at the checkouts!!!!"
• "Staff are always very helpful and friendly."

Cons:

• "I had terrible experience with staff, when u ask staff can u help me with finding some item, unhelpful and say on face I am working in this department and guess what I will not help you with any other department."
• "Poor customer service."
• "Appalling customer service...no point putting the phone number up!"
• "Customer service is very slow and unprofessional except Mr Tim."
• "Customer service at this store is terrible."
• "TERRIBLE CUSTOMER SERVICE, POORLY TRAINED AND UNHELPFUL STAFF."
• "I am very appalled with the lack of customer service."

Store Layout & Stock

Pros:

• "This store now has an excellent children's cloths department for babies upwards."
• "AMAZING STORE! You have nice air conditioning, LOW PRICES… THANK GOD!"
• "Very good all round products. Fairly priced with good offers."
• "This is a super store it has a very good variety of different brands of food and they're always very well stocked."
• "The store itself is large, bright and easy to navigate, even when staff are restocking from cages on the shop floor."
• "It's an Asda superstore. Huge with everything you could possibly be looking for and more."
• "The fruit and veg aisles are always well stocked."

Cons:

• "As usual the shelves were very poorly stocked."
• "Unfortunately this store is disappointing. My husband and I came to do our shopping on Friday 3.6.22 and was shocked at the empty shelves."
• "Shelves are empty and sell by date don't give much time!"
• "Store has also been reorganised, seemly with a reduction in choice."
• "Shelves nearly always half empty in the food section."
• "Don't always have what you want poorly stocked."
• "Bread aisle is always lacking bread."

Checkout Experience

Pros:

• "When it's time to pay they have many options such as normal human cashiers, beep and go, trolley self service and basket only self service."
• "No stress just a liberated wallet and a smile."

Cons:

• "Human operated checkouts are being rapidly replaced with auto-serve tills."
• "Not enough tills, way too much self service which constantly fails and requires finding a member of staff to clear the error before you can continue."
• "They ve now removed 5 tills to promote self check out... and we had to queue for over 30 minutes to get our shopping done."
• "Me and my nan went there yesterday and no tills checkouts were open only the ones that u do yourself...."
• "Then at the kiosk they refused to pay out my £10 scratchcard win."
• "There is no separate scan&go tills which is hella annoying."
• "Just makes me laugh that they can put the prices up on literally every item in store making an obscene amount of profit yet cutting staff to the bone causing customers to que half hour to pay for the groceries."