Marks and Spencer Reviews Summary

Store Atmosphere and Layout

Pros:

• "This store has everything you need from M & S - the clothes are well sectioned - the food hall is plentiful and the home section is superb."
• "Well organised calm atmosphere. During this pandemic Marks and Spencer have been the go to store for me."
• "The store is huge and has very thing you need."
• "Always a pleasure to explore and M&S store. Huge variety of items of course."
• "Aside from being a massive M&S, the staff are great and there's a full range of both homeware and Foodhall items."
• "Fantastic range of stock. Superbly laid out and the store is spotless."
• "A large store on two levels with a food hall and cafe."

Cons:

• "The aisles are too narrow."
• "Mediocre visit. Lots of sale items set out in colours rather than types of clothing. Quite difficult to find what you're looking for."
• "Signage for paying exit and entrance... wasn't clear enough nor big enough."
• "Inside there's no clear signage as to where things are."
• "Very dark snd drab interior, quite claustrophobic dark floors and open industrial ceilings contribute to this experience."
• "It's not a very inspiring store, but it is easy to park there and the staff are very helpful and friendly."
• "What a useless shop. For the larger male this is a waste of space."

Customer Service

Pros:

• "Never have I experienced such fantastic customer service."
• "A young lad server me in the cafe... he was so nice and so kind."
• "Staff so friendly and helpful and honest."
• "Staff helpful."
• "Always a good service, as we've come to expect from M&S."
• "Fabulous store! Staff are helpful and friendly."
• "Visited the store on Saturday to order some furniture. Jo was brilliant as was Janet from the bank. Nothing was too much trouble, even a complimentary coffee given while we waited a short time to be served."

Cons:

• "You need to teach your staff about hygiene."
• "Terrible lack of customer service which was emphasised by having to wait a further 10 mins for our refund."
• "Staff didn't seem to care."
• "The staff were miserable without a smile on any of their faces."
• "I returned some tops that had shrunk. The member of staff lacked any customer service skills and made me feel like I was an inconvenience."
• "The sales assistant was not interested at all in helping her for my mum."
• "Staff very helpful, dealt with all my queries in a professional manner."

Cafe Experience

Pros:

• "Cafe serves fresh, tasty food although a little expensive, you get quality."
• "She was measured by AMARA, a lovely young lady who completely put Mum at ease and made her feel relaxed."
• "I had the tea and hot cross bun deal and it was lovely."
• "The food hall is one of the best in the country with a bakery and flower shop as well as fresh fruit and vegetables, ready meals, sandwiches and drinks."
• "Cafe is a good place for a break, although they ran out of all day English Breakfast by the time we arrived."
• "We have just returned from M&S Wolstanton and would like to share the most fabulous customer service experience having purchased a suit for my husband today."
• "The cafeteria is wonderful and similarly is adhering to social distancing measures, with lovely food too!!"

Cons:

• "Need to wipe tables when clearing them."
• "Currently sat in an untidy, dirty cafe at M&S. No trays available. All trays have been left out on otherwise empty but uncleaned tables."
• "Alot of people standing about talking the food isle was a total nightmare."
• "We waited and waited until in the end, I had eaten my food We both had drunk our drinks and STILL no hot food."
• "The tea is weak, and the cake stodgy and overpriced."
• "Long wait for tea, cake, and soup."
• "Very disappointed in the café experience. First time they completely missed one of the items on our order and then acted is if we were trying to pull a fast one when asking why it wasn't brought out from the kitchen."

Pricing and Quality

Pros:

• "If you want high quality bedding then look no further. There are some beautiful William Morris designs."
• "Lovely food shopping experience with good quality products although not a great variety to choose from; perhaps due to the food shopping area not being big enough to allow greater variety of the same products."
• "Food good quality."
• "All staff are helpful and friendly. The food hall is excellent and the deals are value for money."
• "Fantastic selection of children's men and women's clothing."
• "Marks and Spencers at Wolstanton retail Park is a brilliant supermarket, clothes, homeware and cafe store."
• "We've had our furniture from here which is very good quality and looks great in the living room."

Cons:

• "So very disappointed that you have installed self service tills upstairs, won't be using them and if the queue at an ordinary till is too long I will go elsewhere."
• "What has happened to the size of the drinks? I normally have a medium coffee, but this is now what was previously a small!"
• "Not sure on the problem with the clothes but poor materials at a high price don't help."
• "I have received a £100 parking charge from the car park operators UKPC for being 27 minutes over a 4 hr limit I was unaware of."
• "Total incompetence. Total absolute imbecilic incompetence."
• "Got a £20 Valentine meal... when served it came to £35."
• "Bought their Meal for two Curry, haven't had one from M&S before. It cost £12. Found that is was no different than one of their cheaper rivals."