Asda Wolstanton Superstore Reviews Summary

Store Experience

Pros:

• "Step aside other stores.....Asda is the only place to shop! (it just makes sense)."
• "Asda generally has the best deals out of most supermarkets, would recommend. GG 7/10"
• "Always clean and have everything you need including electronics!"
• "It's your classic ASDA. Brand new building with a lot of aisles with a lot of products."
• "Many many great deals around the store..great layout."
• "Great shop plenty of choice plus a very good clothing section."
• "Large 24 hour store. Clean and well stocked. Has pharmacy, groceries, clothing, fish counter, pizza deli counter, cafe and electronics sections. Lots of deals going on. Till and customer services staff are friendly."

Cons:

• "Appalling customer service and poor managing from the manager to expect somebody to pay full price for a damaged item, very poor."
• "By far the worst Asda I have ever been to. EVERY aisle has 4/5 boxes piled up all along the aisle so you can’t even see what is on the shelves."
• "Probably the worst Asda in the city. Empty shelves and empty cardboard everywhere."
• "A cheap, tacky, dirty store totally disorganized with half the shelves empty and couldn't care attitude from shop floor workers."
• "The shelves are nearly always sparse when I go in at 6pm, there are more empty cardboard cartons than products."
• "Pull up a chair this could take some time! Used to love asda but went off it awhile ago after refurb!"
• "All I see here is a manager who is very unprofessional and can not cope."

Cafe Experience

Pros:

• "The café is clean but the food tastes like cleaning fluids, Yuk! =-O"
• "This review is for 'Sue' the lady who works in the cafe. On Friday i went for breakfast..... sue was on her own. It was very busy and she was rushed off her feet but she remained calm and curtious."
• "Also Staff Member Jan is The Only Staff Member in the Cafe who is Polite & Helpful."
• "There is a cafe where you can eat inexpensively."
• "Plenty of parking, great choice of products. Hot cold and fresh food."
• "Everything you could need with friendly and helpful staff who go out of their way to assist."
• "Me and my spouse went there for lunch and shopping and it was pretty good, it was about 4pm and the café was quite empty, though it was still rather noisy."

Cons:

• "The cafe, had one member of staff, stood in line half hour for breakfast then what I wanted the women wouldn't cook even though it's on the menu."
• "Rude staff that make it known they don't want to be there!"
• "Terrible!! Waited 10 minutes to order three all day breakfasts and one had a large black hair in it!"
• "Asda Cafe The Recent Price Increases Never Seen The Cafe So Empty & £6 For a Breakfast is Ridiculous."
• "The worst cafe ever."
• "Absolutely disgusting behaviour from asda cafe."
• "Awful, took the kids for lunch, no fries, no panini, no jacket potatoes, no toasties, no Mayo, no vinegar."

Customer Service

Pros:

• "Went to the store the same night where customer services were fantastic and gave me the missing items that the driver had said we're out of stock from the shelves in the store, thanksAsda."
• "Very helpful and professional staff."
• "Helpful and pleasant staff. Good prices."
• "The staff were amazing, very welcoming and very helpful."
• "All of them very friendly."
• "Always very good availability on products."
• "Amazing Customer service."

Cons:

• "Given that it’s only 5 days until Christmas the shelves were half empty, it just looked well shopped."
• "But by far the biggest issue is click and collect! It is truly and consistently the worst I've ever experienced at any store in any part of the country."
• "Wife parked her car and was immediately intimidated by youths shouting, drug taking, drinking, repairing cars on top end of car park."
• "Very poor customer service. I had very bad experience with delivery from Asda wolstanton store."
• "We emailed customer services at Asda and got an appalling response. We were basically told to phone the police ourselves as Asda has no interest in the security of it's own car park or customers!"
• "Very poor customer service."
• "Shocking service lately for home delivery. 10+ items at time out of stock or rubbish substitutes."