Morrisons Reviews Summary

Staff Service

Pros:

• "The staff were friendly and helpful, and looked like they actually wanted to be working there, rather than just turning up."
• "We asked a lady who was so lovely, she took us to our first request then the next and so on till we had everything we wanted, wow that is first class service."
• "While me and my husband are on our holiday's we called into Morrison's cafe in Kendal...What amazing set of staff this store has..This cafe is well cared for it is very clean and safe to eat at."
• "Staff are good and store is kept clean."
• "Caroline was very very helpful and could stop apologising. She refunded our meal and let us take 2 take away coffees with us."
• "Amazing place, could not find what I needed, asked a member of staff, happy to help, great knowledge, nothing wrong at all."
• "Out of all the supermarket chains you can get to in Kendal, Morrisons stands out as being serious about customer service."

Cons:

• "The cafe was not busy and staff were just chatting most of the time..."
• "Very long wait at check out due to there being no bags to purchase the customer in front was lookjng around the shop staff just came saying look here there to no avail."
• "Threatening behaviour from queue jumping guy and no staff intervention."
• "The staff were ignorant and when we asked for the sauces we wanted, instead of handing them to us they were instead flung onto our tray!"
• "The staff don't even know what there doing."
• "Spillage being avoided over 5 Isles. Staff just walked around it as we all had too."
• "Why do the staff have to smoke near the baby and Child Parking Area!!!"

Cafe Experience

Pros:

• "This cafe is well cared for it is very clean and safe to eat at."
• "Toilets where clean and well stocked."
• "The café is very nice. It is spacious with plenty of seating - currently, with separation screens between tables."
• "The food was nice (they have a separate vegetarian/vegan menu - you need to ask for it)."
• "We went for breakfast this morning to the newly opened cafe and it was great, good food, freshly cooked and a good price."
• "Lovely clean store, but the best thing was the cafe. A long wait for our orders, but the food was perfectly cooked and presented, and probably the best value ever because of their half price breakfast offer!"
• "Otherwise, a very good, reasonably priced café for all day breakfast and lunch."

Cons:

• "Overall a really really bad experience of the cafe in morrisons kendal."
• "Visited cafe waited ages for food then it was cold. The manager was off apparently. No replacement. Till unmanned kept having to find staff."
• "Tables were a mess and told 45 min wait for food."
• "Tables are always minging. Never been wiped."
• "Only one drinks machine working. No hot chocolate but given powder and told to press hot chocolate. Unfortunately the drink was barely warm."
• "Every single customer had to endure the ridiculous task of self checkout - no mater how stacked their trolley was."
• "The cafe is awful, beyond explanations, and there seems to be no hope for it."

Store Layout & Cleanliness

Pros:

• "There's always loads of room to park and public toilets are also available."
• "Kendal store is good produce with fresh fish and butchers also its own bakery and celebrations area, freshly made pizza 🍕 I recommend 👌they are getting a Costa coffee put in onside so there is park of the carpark fenced off. free parking"
• "Nicely arranged store with good selection of products."
• "The store was decorated with Halloween 🎃 bits and pieces and looked great."
• "The layout is great, it has several specialist areas; salad bar, fresh bread section etc."
• "This store is large, clean and up to date, the cafe is always good value."
• "Great to see the new car park lay out it looks much better and more open."

Cons:

• "Cost cutting, greed and false economy apparently is the new mantra here at Morrisons Kendal."
• "I've also noticed that covid measures have been relaxed too much."
• "Too many people in the shop. Trolley handles being cleaned down after you've collected them so what is the point!"
• "No trolley cleaning on entry. Sanitizers usually empty."
• "The floor would also have benefited from a good Sweep."
• "Absolutely disgusted one way system into shop none exciting even own staff after going for a cigarette going in the way out doors. Security officer stood talking about football to a customer not doing his job useless 0."
• "Having to go through the new maze and like other customers found it necessary to cross the store to get to a checkout."

Product Availability & Pricing

Pros:

• "Really genuinely decent supermarket."
• "Plenty of choice but not the cheapest supermarket although they seem to be trying to reduce their prices so they are more in line with their competitors."
• "Always shopped at Morrisons, and will continue to do so, however I always hate it when they move things around, and put special offers in a different place to where the product normally is."
• "Amazingly big shop with lots of things to buy just like town centre used to be but only half the employees, a key shop, clothes, pot and pans they even have a coffee shop."
• "Shopping very good. Petrol the cheapest which is very good."
• "This store has been refurbished, and looks great. A good variety of foods and goods, at reasonable prices."
• "My sister and I shop at Morrison's every week as we find good quality products the staff are very nice and friendly they make sure customers find what they are looking for today we were served by Tracy who was very friendly."