Flannels Reviews Summary

Store Atmosphere and Interior

Pros:

• "The layout is sleek and modern, with a well-curated selection of items."
• "Really nice interior with a lot of potential."
• "Interior of the shop is next level with fancy lighting, floors, and different room designs in different sections."

Cons:

• "Terrible layout, which is why I always shop online now."
• "The store was pretty quiet inside, but they were making people queue up outside."
• "More staff than customers, so you feel really awkward that it’s failing so hard."

Customer Service Experience

Pros:

• "Lady working on the top floor in the lady’s section was amazing!! So helpful and an asset to the company!"
• "Staff members are both professional and approachable, always ready to assist with helpful style suggestions or sizing advice."
• "Amazing service, especially from the young black gentleman who was incredibly helpful."

Cons:

• "Customer service is shockingly rubbish, with no responsibility taken for deliveries not being left where they should be."
• "Awful experience, the staff made me feel unwelcome and judged."
• "The staff, especially the manager, need training on what customer service is. Really poor service and very disrespectful."

Product Quality and Selection

Pros:

• "Flannels is an absolute must-visit for fashion enthusiasts, home to an extensive selection of high-end brands."
• "Got my dream Balenciaga denim jacket for only £489, nearly 50% discount."
• "Great sneakers and displays, mainly for men."

Cons:

• "Some of the clothes are just rubbish. I might as well wear a bin bag with so much polyester."
• "The Womens section is a bit same old same old."
• "Bought a £650 pair of boots online that were delivered to the wrong address and no resolution offered."

Pricing and Value for Money

Pros:

• "Price tags here reflect the quality and exclusivity of the items, but Flannels offers value for money for standout pieces."
• "Great exhibition space downstairs this flannel clothing store, with free art exhibitions."

Cons:

• "A lot of snobbish stuff for extortionate prices."
• "Really bad service, other than the security guard who was lovely. Went in to buy some Vivienne Westwood items and was ignored."
• "Everything’s pretty marked up and the staff are pretty useless."

Online Shopping Experience

Pros:

• "I placed the order on Sunday afternoon, and the beautiful jacket arrived on Monday morning. Incredibly fast!"

Cons:

• "Online experience is one of the worst! Spend hundreds for slow delivery and time-consuming returns process."
• "Ordered online, Moncler Cluny jacket, arrived next day, although poorly packet, arrived all rolled up."
• "AVOID BUYING ONLINE. This company is sending out empty boxes from their online warehouse and ripping off customers."