Primark Reviews Summary

Customer Service

Pros:

• "Very helpful staff."
• "I have to say i had exceptional service from the kind gentleman at the door."
• "Staff have never failed to be helpful."
• "Customer service assistants are very helpful and knowledgeable."
• "Most of the staff here are helpful and give good customer service."
• "Staff are helpful when you can find them and the tills move fairly quickly once they have a good amount of cashiers on shift."
• "Good customer service, welcoming and helpful staff."

Cons:

• "Rude is an understatement."
• "Some are only interested in gossiping amongst themselves but overall they're good."
• "Some staff still look miserable though in their job."
• "I am very appalled and disgusted with the level of service presented today by a supervisor by the name of Kasia."
• "Today I was there poor customer service."
• "The staff look so drained and unapproachable."
• "The people in this store are very rude and disrespectful."

Store Layout & Accessibility

Pros:

• "Great Primark. Big store with a big variety."
• "The spacious layout and organized sections make it easy to find what you're looking for."
• "The environment is always clean and calm despite the high daily traffic of buyers."
• "Specious shopping floor with wide range of merchandise; clothing, household and personal goods, all well displayed."
• "Shop was virtually empty and everything was orderly. Clean and tidy."
• "This one will always be my preferred location, always tidier and well-presented in comparison to others."
• "Easy navigation within the shop."

Cons:

• "Most recently the queues in this store have been appalling."
• "Clothes all over the place, socks on the floor, a lot of dust and the list goes on.."
• "It's hard to get around freely as so much is crammed into a small space."
• "The place is a mess most of the time though."
• "The shop is quite busy and messy despite staff working hard to keep it tidy."
• "The shopping experience is not the best as the clothing racks are packed quite tightly and the folded items can be messy as other shoppers rummage through the pile of folded clothes."
• "Scavenging and filthy store, I've been to about 20 different Primark, Truro in Cornwall the cleanest and polite staff... would not wish the Wood Green branch on my worst enemy."

Product Selection & Quality

Pros:

• "They have a good choice of fashionable clothes and sizes."
• "The quality is good for the price and you get a good wear out of the clothing."
• "Girls summer stuff are gorgeous from baby up to teens."
• "They have a wide variety of clothing and accessories for all ages."
• "Great selection of clothing for all ages and genders, from summer essentials to winter clothing."
• "Great selection of woman's clothes, men's clothing, children clothing as well as kids maternity, cosmetics, footwear and some toys."
• "Huge store, helpful staff great selection of clothing wear from child sizes to adult."

Cons:

• "Boys summer stuff are scarce but you can get a few cute outfits, casual or smart."
• "Not much variety in this particular branch or perhaps for my item at one time."
• "Never has a good selection of anything."
• "The selection is very poor, there are only sizes for thinner ladies."
• "Changed so much for the worse over the years. Used to have a great choice of clothes but now it's all baggy T-shirts."
• "The clothing tend to be 'fast-fashion' low end, some medium range."
• "Always the same dull colours: black, grey, dark blue."

Pricing & Value

Pros:

• "It has a lot of stuff at a cheap price."
• "Best clothes! Best quality! Best price! Best staff! Best products!"
• "Some products are great indeed and really affordable."
• "Great value at only £9 and very comfortable."
• "Very cheap items (suspiciously sourced) at decent quality, loads of range."
• "Clothing still at an affordable price."
• "Whether you need stylish clothing, accessories, or homeware, Primark has it all at budget-friendly prices."

Cons:

• "Although I have noticed that their prices have steadily risen since their reintroduction into the high street."
• "Cheap and nice looking outfit but do not last long."
• "After a couple of washes you need to buy new clothes but works for me."
• "You put them in the wash and half It's goodness is left in the wash."
• "I am not fun of primark, is expensive, because most of the time you buy things that you really don't need, of course because is cheap."