Primark Reviews Summary

Store Layout and Organization

Pros:

• "As soon as I entered what I see is incredible. Neatly organized clean tables each and every size visible easy to find."
• "This has to be hands down the nicest, tidiest Primark I've ever been to, it was midday on a school holidays and was so quiet, best Primark shopping experience I've ever had, still a really big store with lots of choice and friendly staff."
• "Hammersmith store layout is one of the best with enough space to manoeuvre when it gets busy."
• "Never have I ever seen any Primark as clean as the one in Hammersmith."
• "Perfect and not packed as other Primark. I felt at peace with my autistic kid that could enjoy without too much noise."
• "Quite big Primark with big collection and not packed with people as the one in Marble arch."
• "This is for sure one of my favourite Primark shop in London. Not too chaotic, big choice and mostly well organised."

Cons:

• "Very busy and for some reason the men's stuff is upstairs."
• "Lifts were broken so couldn't get Pops upstairs to the men's floor."
• "It's primark. Large 2 floors. Can't find what's in the Windows or a staff member that knows."
• "This Primark for me just does not have enough.. feels like all the best items are missing."
• "Primark Has Nice Clothes and helpful Staff but not everything is always in stock and sometimes stuff is hard to find as they are in different places were people put them"
• "The staff are not helpful when I ask them help me to.find out the clothes that I want."
• "I'm very concerned about health and safety issues it was in the Hammersmith store they don't have a lift that's working with children in buggies and pushchairs going up on escalators."

Customer Service Experience

Pros:

• "Customersl service was fantastic at the till."
• "Staff so friendly in this branch."
• "The staff is so polite, I loved it ❤️ Today there was a lovely bald guy that helped me search for leggings."
• "Everyone loves Primark! Cheap & cheerful you can pick up many essentials for reasonable prices."
• "The staff is really helpful and friendly."
• "The staff was so helpful especially the lady in the jeans that work with the trousers she was helping me Woodside she was amazing there was hardly a cube everybody was on tills neatly laid out everything is in order highly recommended 🙏😘😘😘"
• "Staff are are around if you need to ask a question."

Cons:

• "One MASSIVE fault - the customer service is ATROCIOUS!"
• "Had a really unpleasant experience today dealing with a manager called Danna."
• "Staff are helpful but they make you feel they are busy and you are just stretching them out."
• "We were a bit miffed witnessing staff members being scolded on floor in front of us."
• "OK staff quite moody. Especially bald coloured woman near closing time she wants you to get out and starts shouting at you. Wouldn't want to be served by her."
• "Can always find what I need only negative thing is some staff forget they're working in a kids department and swear."
• "Today I saw a staff member treat a customer with absolutely no respect and had unwarranted attitude which shocked me completely."

Product Selection and Availability

Pros:

• "I buy my granddaughter t-shirts, pyjama separates, underwear, and party shoes here. The price, sizes and durability are reliable."
• "Great selection of cheap fashion clothes, a lot of themed clothes (i.e. marvel, harry potter, simpsons) and merchandise."
• "This store is large and has children's, men's and females fashion as well as beauty products and home ware items."
• "Always a bargain. Easy to get to, large selection of clothing adults / kids."
• "Amazing selection and usually always topped up."
• "Fashionable day to day clothings at bargain prices."
• "Clothing for all ages and sizes."

Cons:

• "Unfortunately quality really went down a lot."
• "Store is never stocked up with Mens Medium, mainly have Large or X-large."
• "Choice of clothing is limited, I don't know who they are catering for nowadays."
• "It's a huge Primark but I hardly end up buying anything. Choice of clothing is limited, I don't know who they are catering for nowadays."
• "The off stock from topshops casts off designs are sold here mostly, quality is still hit and miss."
• "Primark has become very expensive and the lady's underwear are for pensioners only with big buts or the other extreme are thongs."
• "This primark is very organised, it is reasonably tidy compared to other primark stores and has a lot more choice than other stores."

Store Environment

Pros:

• "Inside two floors stocked up with the average Primark selection. The atmosphere is cosy."
• "A very large Primark based in central Hammersmith near the IKEA. As with any other Primark, you will most likely buy something else other than what you went in there to get with it being so big."
• "The prices at Primark are very affordable, making it a popular destination for budget-minded shoppers."
• "However the store uses paper carrier bags which helps against climate change as long it's not from forests which are being stripped of trees."
• "Several products with very affordable price, cost x benefit is very worth it!"
• "This is the best Primark to visit, even better than the Westfield branch."
• "the way primark treat people in wheelchairs is amazing very good nice staff."

Cons:

• "ALWAYS too hot!! Still unventilated and hot."
• "The only problem was the temperature, it was way too hot and stuffy in there."
• "Hot... Even on a cool day outside this place is ALWAYS set to an uncomfortable temp."
• "For some reasons the place is always too warm."
• "It's like one time use clothing. Very bad for environment."
• "A super rude supervisor called Narindra told me he cannot provide double bags and I will have to purchase a £1 bag instead."
• "Suspect sweat shop industry from overseas is involved in churning out cheap clothing."

Shopping Experience

Pros:

• "We had a thoroughly enjoyable experience."
• "Primark is my all time favourite not to mention how close and easy it was to find it."
• "I do like this branch of primark i went yesterday had no problem with the new system I didn't have to queue walled straight in staff on hand at the door if any issues."
• "It's always so clean in there too. Bravo."
• "Large store with helpful staff and despite long queues they move quickly."
• "Brilliant range with all of the new and up to date trends."
• "Low prices and friendly staff. Recommend to visit often because there are always new products."

Cons:

• "Nothing amazing but nothing special either, had a very wide collection of clothing and other household items great for a visit but waiting times in queue are long most of the time"
• "They lost a customer today because the size I wanted was on a mannequin and told me it’s policy that they cannot take any clothing off the mannequin."
• "Got stopped by security when leaving the store and asked for a receipt when leaving the store, which was very stereotypical due to me being the only black person leaving the store at the time."
• "I lost the receipt, so they wouldn't exchange for a bigger size... hold on to your receipt."
• "The only thing about this Primark is till management and sales."
• "They have signs that are misleading and do not reflect the current price."
• "Not enough cashiers, so it takes s long time to pay."