"The setting of the different sections of the shop is excellent."
"Situated in Central London on 2 floors. Was very surprised to find it very clean and tidy and very well organized."
"This is the largest Primark store in London."
"The shop is clean the products are tidy and well arranged."
Cons:
"The store can be a mess when its busy but with covid they only let a certain amount of people in so its tidy at the moment."
"It's somewhat messy and disorganized due to the high volume of shoppers!"
"The layout is cramped to my liking and too many items in a hanging rack you can't check the sizes properly without removing at least 5 items from the rack."
"The aisles and layout is cramp and small too with not very clear lanes to walk from section to sections."
Customer Service
Pros:
"Staff are very good."
"He was very helpful to assist me to locate a pair of jean even though I told him to just let me know the whereabout."
"She cared and went out of her way to assist me to find something, where other staff couldn't be bothered when I had asked them."
"Staff v helpful."
Cons:
"Some staff are so rude."
"Customer service isn’t great. When you ask staff where certain items are they don’t seem to know."
"Just couldn't help noticing some staff getting irate with customers who were genuinely in need of assistance."
"Unfortunately they are rudely and mocking me as I am cheap customer."
Shopping Experience
Pros:
"Massive shop with great bargains, the home section is amaaazing, so many things to choose from."
"Great for everything you need for your life and your family and home."
"Primark never disappoints with its after-Christmas sale prices on nearly everything in the store."
"You can find tons of fairly good quality items here at extremely low prices."
Cons:
"Always always a long line, not great if you are in a hurry."
"Stuck there for 20mins, bad communication."
"My bag was robbed while I was shopping in this primark on saturday 12th of March at 20:00."
"Very very poor selection in anything over a size Large in the menswear."