"Excellent customer service with very quick delivery, I got my order delivered the day after it was sent."
"Your customer service is brilliant, with quick responses and very polite."
Cons:
"Absolutely one of the worst customer service I experienced in this store."
"Unbelievably appalling customer service. Honestly shops like this bring shame to other businesses."
"The staff are untrained and don't know what they are doing."
"The customer service in this shop is horrible. The owner of the shop is rude and dismissive as soon as she’s taken your money."
"Worst customer service, on a Saturday they had one person on the shop floor who kind of knew what she was doing and another elderly lady who had no idea what she was doing and was not helpful at all."
"They have zero customer service. I placed a huge order and when I was to make any payments and asked a question about size availability she ignored my messages."
Product Quality
Pros:
"I ordered two outfits and both are so stunning, exactly as shown in the pictures. The fit of the dresses is perfect."
"I received four beautiful black georgette sarees with rose prints in every color."
Cons:
"The dresses were poorly made. The sleeves of the dresses were so huge that 4-8 arms could fit inside."
"The fabric is cheap. It took ages to come and the occasion I wanted to wear it for, I missed it."
"They show one design and give you a cheaper looking design with less work and have the work missing."
"Ordered 11 made-to-measure outfits for a family wedding, every single one was a wrong fit."
Delivery and Communication
Pros:
"Delivery to Italy was so fast, I received it in 3 days. Highly recommended!"
Cons:
"Delayed our outfits. One outfit came and it has a tear and some sort of glue stick to it."
"Ordered a bag from them which came damaged. I paid for postage and sent it back as they said they would sort it for me. The bag went to the post office and they haven't been bothered to pick it up from there and have been ignoring my messages!"
"Messaged no reply and nothing being received but is reading messages and posting. Disgusting service."
"They are quick to take your money but in the end you'll get a completely different order/wrong sizing. Not only that, but their customer service is ABSOLUTELY appalling."
Refunds and Returns
Pros:
"I sent it back, showed proof of postage, they never sent me the correct outfits and ignored my messages about a refund. Eventually, I had to go through Paypal to get my money back which took ages."
Cons:
"They accused me of lying even though payment was made. Poor communication and customer service. I live in Leeds and they were expecting me to pick up my order from London on short notice, so I cancelled the order and then the owner Moriom was being extremely rude."
"Never again. They refuse to return the deposit even though it was their fault."
"I ordered a saree, few weeks ago. They said blouse size is 44. But when it comes I found it's only 38 size. I told them before buying, is it 44/46 size they said yes, and the reality is opposite. This blouse is only 38 size and there was no extra material. So I decide I have to return it, after next day I return that saree, they said they give me my money back, till now they not answering my massage."