Central Uxbridge Surgery Reviews Summary

Staff Attitude

Pros:

• "They have always been really helpful. They have gone out of their way to ensure any worries with my health were taken seriously and looked at."
• "Also, the nurse practitioner is amazing. So lovely and friendly and even goes the extra mile for you."
• "A couple are really nice."
• "Dr Said I’m receiving shared care and he and the practice help me at every available moment when I ask."
• "Dr Qazi and such a lovely pleasant lady she is. Very caring and professional, I was immediately put at my ease."
• "The doctors and nurses are amazing,iv seen doctor rackham a few times and she’s incredible."
• "Our doctor is Dr Said and he is really amazingly kind and helpful, at all times."

Cons:

• "Having been a patient at this surgery since the place was built back in the 70s, I have witnessed a steady deterioration in every department."
• "It takes forever for them to answer."
• "Nurse hanged up at my face after having waited a week to speak to someone."
• "Very bad and rude service all they care about paper work done but as a patient they don't give a damn."
• "Some reception staff are quite rude and not very helpful."
• "When you can finally get through to someone, after waiting on the line for an hour, they hang up on you."
• "The receptionists are very rude and intimidating."

Appointment System

Pros:

• "Appointments can be as late as 8 weeks but if its urgent you can get immediate help."
• "For people criticising the booking system via the phone it’s easy to use the PATCHS system to book appointments online."
• "They always help me book in when I needed to see someone in Emergency the very same day."
• "Lisa at reception was nice and she arranged a call for me in the same day."
• "I've never had a single problem with this doctors which is shocking because all the reviews are bad so I wanted to leave at least 1 good review for this surgery."
• "The doctors are really good."
• "The receptionists are always so helpful."

Cons:

• "Receiving my medical records has been difficult."
• "Getting an appointment in winter/busy time for adults - up to 4 weeks."
• "Do everything they can not to see patients in person since the pandemic even though government guidelines states they should."
• "Phone service is really bad, 20 minutes and no answer."
• "Getting repeat prescriptions is a nightmare."
• "Was given a prescription by a GP from here that was old school and none of the pharmacies stocked it."
• "No one ever answers the phone, wait time is horrendous."

Practice Management

Pros:

• "This Practice and staff are excellent, I don't think everyone understands the constraints."
• "Overall they have a very friendly staff who work very hard to accommodate those 16000 patients."
• "Yeah Healthcare is a human right but I have found to be kind and courteous to the receptionists and everyone when I have spoken to them they are kind and courteous back!"
• "This is the most amazing practice."
• "The nurses are so kind and helpful."
• "I have to say Bhupinder, the clinical pharmacist at the surgery has been fantastic at helping solve my prescription issues."
• "This place improved so much over the last year."

Cons:

• "Really bad practice one doctor constantly dishes out medication to a person who has a history of substance abuse."
• "After covid i felt like the doctors no longer want to see any patients if its like this they shouldn't working."
• "Absolutely terrible, have contacted them twice regarding an appointment and haven't got one both times."
• "Worst surgery I have ever experienced. The doctors are fantastic but the wait on the phone to just make a basic appointment can take hours."
• "I’ve given up with this surgery."
• "What is it with this surgery. You can’t get an appointment."
• "The worst part is my assigned dr. makes no attempts to hide the fact that he really doesn't care and doesn't want to be there."