Abbey Medical Centre Reviews Summary

Appointment Availability and Scheduling

Pros:

• "I always get access to appointments as soon as I need them without having to wait for too long."
• "No long wait times on phones; No cancelled appointments. Same day appointments."
• "There is always someone available over the phone."
• "They have given us emergency appointments when required for our child."
• "I can usually get an appointment straight away or at a time that is more convenient for me."
• "I always received appointments when I called the surgery."
• "I was able to get an appointment quickly."
• "To get appointment is easy with good understanding from staff."

Cons:

• "This is a very inefficient, disorganized, rude reception, which makes making an appointment incredibly stressful."
• "Not only do they provide 0 appointments unless you call at 8am - in which they take 2 hours to answer & no longer have any."
• "I have been on the phone for half an hour waiting for someone to pick up the phone."
• "I have been calling from last weeks to book an appointment for myself."
• "It took a few weeks before I got an initial appointment."
• "You can never make appointments when you need to see gp. Always been told phone in the morning and when I do they tell me phone tomorrow morning again."
• "If you're sick you're better off staying at home. The reception staff are incredibly rude I spent a week trying to get an appointment."
• "Worst doctors surgery ever. Has proper gone down the toilet and any decent doctor that was there has left. Can’t get through to appointments even after an hour."

Reception and Staff Behavior

Pros:

• "The reception team are always kind and accommodating."
• "Staff communication is very good and there is always someone available over the phone."
• "All the receptionist are very nice specially saima has been very helping and understanding to the patients."
• "Reception staff service is excellent."
• "Thank you to all staff including the reception team. They have been so helpful."
• "The receptionist was very considerate."
• "Really unprofessional staff makes you wait for ages."

Cons:

• "Extremely rude reception staff. They are only nice to people from their country who speak their language. Very discriminatory."
• "The reception staff at Abbey Medical centre have always been happy to help."
• "The receptionist, Sadia, is very rude and confrontational."
• "Incompetent, unprofessional, untrained, Rude Receptionist."
• "Rude staff, unhelpful and useless, I’m talking about reception women."
• "Staffs are ignorant, don’t answer the questions, put the blame on someone else."
• "I do not recommend this surgery at all. My basic human rights and basic rights as a patient were permanently violated."

Quality of Medical Care

Pros:

• "The doctors are always so thorough and friendly."
• "Referrals to specialists. Really, really happy with this GP - long may it continue to provide great medical services."
• "They have given us emergency appointments when required for our child and made the appropriate referrals in a timely manner."
• "Dr Thusidaran Yoganathan was very kind and listened attentively to my issue."
• "I really appreciate the help given to me by the practice through my recent allergy troubles."
• "Recently, I have been going through some health issues and was able to get the appointments on the same day many times."
• "So impressed recently by the professional and knowledgeable advice given to me by Dr Gupta."
• "My parents and I have been attending this surgery for a couple of years now, we've always had a pleasant experience."

Cons:

• "Doctors are never on time no matter how early you book."
• "I question how this practice is still open."
• "I had to call them for my neurologist report after waiting for 2 weeks."
• "Wanted a simple dressing of my drain after surgery. I called at 09:00 and was told I should keep the wet dressing for another 24 hours."
• "Endemic in the NHS now is target-driven culture, numbers are more important than people and this GP surgery epitomises this thinking and practice."
• "Terrible service. I was absolutely disgusted with them. You have to fight to get your medicine."
• "Don't register with them very bad service."
• "They doctors can be rude to patients, you feel like you begging them for help."