Frankie & Benny's Reviews Summary

Service

Pros:

• "Our waitress, Vicky, was exceptional, going above and beyond to make our daughter have the best experience possible."
• "Thank so much to the team at Frankie & Benny's last night. My son had a great 10th Birthday with you and you made him feel very special."
• "Everything fantastic including service, would like to mention and thank Liberty Bailey for top class service during our visit."
• "We were particularly impressed with the service of Mario, who was funny and helpful, and Tom, who is always awesome!!!"
• "Very attentative, keeping an eye on drink refills for us without pestering like some places you go to."
• "Staff are friendly and helpful."
• "Servers make a special effort with children and make everyone feel welcome!"

Cons:

• "On arrival at about 4.30pm, I asked, who I can only assume was the Manager, if it was possible to use my Taste Card today, to which I received a very cold and aggressive response of, 'No. You. Can't.'"
• "Only let down was the Ladies wc, but it was a very busy evening so perhaps that is the reason."
• "The waiter who served us wasn't that professional and didn't seem to know what he was doing."
• "The service was generally good other than asking for a teaspoon for a child as the cutlery was too big but it never arrived."
• "The experience could be improved with better service. We waited for drinks that never arrived."
• "During the meal, no servers checked to see how the meals were or offer any more drinks."
• "Our waiter appeared more interested in either messing about behind the bar with his pals or chatting to other staff than actually serving us."

Food Quality

Pros:

• "I liked the pancake with bacon and Maple syrup🍁 so nice."
• "Absolutely amazing new menu. So so so much choice for vegans."
• "Drinks were really refreshing and the pasta was well cooked as made just to my liking."
• "We are vegan and the food was amazing! I really recommend the vegan BBQ wings."
• "Food was lovely 😍."
• "Food was really really nice. Cooked to perfection an presented well."
• "Food was fantastic. The double bacon cheese burger I had was fantastic although I couldn't quite finish it."

Cons:

• "One of the ice-cream desserts was melted."
• "Vastly overpriced .. £15 for a tiny chicken burger with a slice of unmelted cheese thrown on top .. n gurkin and less first than a 99p bag of McDonald fries £5 for a larger .... Extortionate for takeaway resembling meals !!!!"
• "The latest was a hotdog which has to be one of the easiest things to provide. Instead of a normal fried onion topping which even the lowliest burger van can manage it came with dried up things on top."
• "Bun for the chicken burger was dried out to such an extent that it disintegrated when I went to pick it up."
• "Once they served me an incinerated jacket potato...lol. Another time they served me a dried up piece of battered cod."
• "The food is dreadful. I have never had a decent meal here."
• "The lamb was not very good albeit eatable and it wash awash in gravey."

Atmosphere & Cleanliness

Pros:

• "Restaurant extremely clean and tidy."
• "It's very clean too."
• "Clean place, nice atmosphere, lovely staff."
• "Lovely clean place, service with a smile."
• "Clean and welcoming."
• "Both the garlic bread and the pizza were tasty and hot."
• "Great value for money and a nice relaxed atmosphere."

Cons:

• "Not very child friendly with a 9 month old baby, there was no room to have my baby on my knee so I complained & asked for a more spacious table that could be moved out to make room."
• "Ladies toilets closed, gents in a poor state of repair. Makes the restaurant feel uncared for."
• "Knocked off a star because the restaurant was freezing cold as the heating was broken."
• "No draft beer, plates left out on other tables for over 30 minutes, and the floors were VERY dirty."
• "The smell in the toilet was very very unique!! Let's say stale wee."
• "Ongoing bad smell in the ladies toilets, I go there regularly and the smell is always there 😕."
• "Your toilets stink of toxic stale urine."

Value for Money

Pros:

• "Used the Three deal (2 mains for £10) to have pizza and garlic bread so we saved £15."
• "Fantastic food amazing service definitely recommend was my first time ever now my new hot spot had the share meal for £24.99 value for money we had extra large pizza ordered to preference 3 pasta dishes of choice plenty of food for family of 4 piping hot and delicious."
• "Even more of a bonus we had a 40% app voucher to use which I found whilst I was waiting just by looking on the App."
• "Great place to just go and relax and order very good food for a fair price plus the staff can't do enough for you I use a wheelchair and they made sure everything was right for us during a very busy time."
• "Menu is varied and well priced."
• "And on a 2 course special made it even better value."
• "Very efficient friendly staff, tried the Egg Benedict on Muffins with bacon and hollandaise sauce&hash browns for breakfast..eggs nice&runny could not fault it!"