Posillipo - Canterbury Reviews Summary

Service

Pros:

• "Came here with my family (5 adults and 2 toddlers) and even though the place was packed the staff were extremely accommodating."
• "Staff were quick and polite."
• "The people serving us were great as well."
• "The staff was very professional, and we received our dinner quite quick."
• "The customer service was second to none."
• "The waiting staff were very friendly and attentive."
• "The staff were friendly and attentive and food was exceptional."

Cons:

• "After we paid the bill there were two other times the staff ask if we are ready to pay which is really awkward."
• "Getting the waiters' attention proved a struggle."
• "No real engagement from our waitress and didn't feel looked after in any shape or form."
• "Then while taking my order the waitress just wasn’t paying attention, looking around and smiling at other guests while I was speaking."
• "Young lady who was serving needed customer service training, took too long to take our order."
• "We were given the menus, and the waiter didn't come back to take our order for drinks for a good 20 minutes."
• "Lastly, when I stood up and asked for my jacket that they had hung up, they expected me to know where it was hung and hesitantly got it for me?"

Food Quality

Pros:

• "Cosy restaurant, perfect for a date night, with amazing food."
• "The quality of service, food and wine was outstanding."
• "Deliver an amazing meal at great value with a nice bottle of red."
• "This was authentic and very very tasty."
• "Literally the best pizza that I ever had in my entire life."
• "The food was delicious and plentiful."
• "The calimari was the best I've ever had by a long shot."

Cons:

• "Absolutely appalling food. They served raw/frozen calamari with 3 leaves of salad and dared charging for it."
• "We will never go there again, as the meal was very small and therefore not worth the money."
• "Would be 5* but I found some food just a little bit too salty for me."
• "Unfortunately my food was lacking salt/flavour."
• "But spaghetti vongole and mussels highly not recommended."
• "Chose sea food pizza, so disappointed, the dough was so tough could hardly cut."
• "I was very disappointed with the ravioli portion sizes."

Atmosphere

Pros:

• "Had such a great afternoon this is now my favourite place to eat."
• "A wonderful finish to a lovely day in Canterbury."
• "Great atmosphere and lovely staff."
• "Atmosphere nice with low volume Italian classics music."
• "Amazing service and great atmosphere."
• "Beautiful restaurant space and a charming atmosphere."
• "It has a lovely atmosphere."

Cons:

• "Immediately felt uncomfortable."
• "Ticked off our list, wouldn't return again, more in the city to try...."
• "Waiting 20 minutes between finishing the main course and being asked what we wanted next was a poor experience."
• "After walking ages to this restaurant after it being recommended we was left outside with no contact."
• "It just felt a little cramped in there."
• "I felt a bit uncomfortable as the waitress made a song and dance about tipping when we paid the bill."
• "That beer was 14 quid. 14 quid. It cost more than my dinner."

Value

Pros:

• "Deliver an amazing meal at great value with a nice bottle of red."
• "Most of all, the value for money is just great and hard to beat."
• "Food is amazing, service is fantastic. Very reasonably priced."
• "Great value for money and 100% recommended."
• "With its great food and service, friendly staff and quality value for price, Posillipo is an easy favorite!"
• "Just under £75 but absolutely worth every penny."
• "Good food, good value."

Cons:

• "At £55 with a service charge automatically added it left a bad taste."
• "Wouldn't rush back here."
• "Food was tasty but portions very small."
• "I do feel it was a bit overpriced for what it was."
• "Very expensive considering no vegetables with meat dishes."
• "And they charge £15 for a carbonara…."
• "This was like a year ago and I'm still fuming."

Additional Services

Pros:

• "Helpful Hint: There is an informative 90 minute tour of Canterbury for £10 beginning at Christchurch gate at 11:00 AM."
• "They have a decent children's menu."
• "Posillipo has a vegan menu."
• "Menu choice was large with great vegan and vegetarian options."
• "They also have a kids menu, so if you are there with kids, they will have plenty of choices to choose from."
• "The wood pizza oven is amazing too, as is the wine list."
• "An excellent Italian restaurant providing a cheerful, friendly service."

Cons:

• "Told us they had a table and then they hadn't, ordered 4 pizzas to take away and made us wait outside in the freezing cold."
• "Also no draught beer!"
• "The only thing that I have against the place, that I tried to order a delivery and it was cancelled."
• "Used to be a 5 star place, but dipped badly to be a 2 star with huge doughy pizzas with almost no topping."
• "Toilets are upstairs... very small and ladder like steps... so best to hold it!"
• "Why the strange bottle though I wondered to myself? It's only the first beer on the menu, seems a bit flashy."
• "One look at my sister's pizza and we knew it was dairy cheese."