Splash Charing Cross Reviews Summary

Customer Service

Pros:

• "Communication is clear and no fuss."
• "All the crew are very friendly, especially my hairdresser."
• "Very friendly and knowledgeable salon staff."
• "Incredible customer service and wonderful stylists, unbelievably good prices."
• "The lovely receptionist is always doing a great job at making everything runs smoothly."
• "Everyone is absolutely lovely, even when it gets busy they always manage to make time for you and their organisation is ON POINT."
• "The people at the front desk, my stylist and everyone else at the salon were incredibly friendly and super knowledgeable!"

Cons:

• "The worst hairdressers in town. I explicitly asked for someone competent. The reply was: 'all our staff is very qualified'."
• "The barber was rude and went to cut another customer’s hair when he was cutting my hair."
• "Very disappointing visit recently. After attending for 5 years and joining their new loyalty scheme - I was expecting my recent trip to be free of charge."
• "FORGET SPLASH (specially the Splash Charing Cross)!!! Awful, terrible and horrible costumer services."
• "The salon was chaotic and with super loud music and rude staff."
• "ladies and gentlemen, the rudest staff in london. they made their disregard of the customers, myself included, blatantly obvious."
• "The receptionist did not have manners, she kept saying 'what?' when she couldn't understand what I was saying."

Stylist Skills

Pros:

• "I recently had a fantastic experience with Kari at Splash for my Brazilian Blowout, and it was hands down the best one I've ever had!"
• "If you're looking slick fade, ask for Henry - he's awesome at them."
• "Serena cut my hair yesterday from long to a pixie hairstyle and did a brilliant job."
• "Emily did a great job and it turned out better than I imagined!"
• "Both the quickest and least painful Hollywood wax I’ve ever had with Fabiola!"
• "I had the most amazing experience with Henry."
• "Yuri and Henry had amazing attention to detail, and were quick, friendly, and efficient."

Cons:

• "The barber there Mario, very very friendly guy but he doesn’t know how to cut hair."
• "The person I had despite having 'a few years of experience' cannot even do a straight trim."
• "I honestly don't think the stylist knew what they were doing at all and shouldn't be working in a salon."
• "Splash the worst place where you can cut your hair!...he just started to mess up with the scissors making asymmetric and no sense cut leaving on my head massive holes."
• "Had a haircut with a polish girl with tattoos, HORRIBLE."
• "The hairdresser refused to colour my hair from caramel blonde to honey blonde & said it needs a professional hairdresser!!"
• "Unfortunately you get what you pay for. I knew it wasn't going to end well when the hairdresser couldn't even speak English."

Salon Experience

Pros:

• "Fantastic! Amazing prices for London."
• "Happy to see the value of a hairdressers in the heart of London...Well with just 13£ I had a perfect haircut and I will absolutely come back again...Cyril was amazing 😉"
• "I felt 10 years younger."
• "The ambiance is vibrant and warm, located at a prime spot in the heart of Central London."
• "I would 100% recommend this place, on top of that the prices are so affordable."
• "Come here for an affordable cut. Good rates, good quality haircuts."
• "The prices are really low, and the service you get here is high standard."