The Nail Spa Reviews Summary

Service Quality

Pros:

• "Great service and clean facilities."
• "Staff are very nice and welcoming, the place is very clean and the seats are super comfy with massage option!"
• "Went first time with the wife as a couples pamper session... Walked in like a wellard geezer from East London but floated out like a ballerina, my feet haven't felt this soft and good for 20 years."
• "The salon is well decorated and the staff is nice but I’ll probably never go back."
• "Visited The Nail Spa for the first time. Nicely decorated and really welcoming."

Cons:

• "The actual pedicure itself took 13 minutes, I basically had gel polish taken off my toes, dipped in water and then gel polish painted back on."
• "I have done an express shellac here a couple of days ago... got a small cut from which I got a very bad infection, for which I had to attend the hospital."
• "The attitude was super poor and the workmanship was rough."
• "Closest to the service I used which is gel powder nails... They replaced it the first time and now after a second phone call regarding the same thing and asking for a refund the woman who runs it refused."
• "Went for a leg and bikini wax. The room was tiny so has to move legs and body into really awkward positions."

Customer Service

Pros:

• "Went today for the first for a pedicure and loved the salon."
• "I got the signature spa pedicure. In this package for £38 you get a marine mineral foot bath, nail grooming, cuticle tidy, callus removal, exfoliating sugar scrub, massage, & polish."
• "Visited The Nail Spa for the first time. Nicely decorated and really welcoming. Tony was doing my nails today and he gave me helpful suggestions on what I should do. In the end, nails turned out beautiful!"

Cons:

• "The girl who did my nails was super rude and ignored my questions all the time."
• "The worst experience I have ever had at a nail salon. Super rude staff, half painted toes and really painful actual pedicure."
• "The service was poor, the technician was badly trained. The lack of cleaning was shocking."
• "The worst nail experience I've ever had. My shellac manicure turned a weird orange colour by my nail bed and chipped after one day."

Value for Money

Pros:

• "The salon is well decorated and the staff is nice but I’ll probably never go back."
• "Visited The Nail Spa for the first time. Nicely decorated and really welcoming."

Cons:

• "Paid over £150 for 2 'luxury' pedicures with gel polish... My heels were still rough, my toenails were pointing in different directions and the gel polish was applied to skin which means 1 week later now, it has peeled & chipped off."
• "First and last time visiting... unfortunately I did not make any research regarding prices and other reviews, but it was honestly a rip off! I was shocked to see how much I got charged for average work."
• "The worst experience I have ever had at a nail salon. Came here for the first and last time - do not make the same mistake and think it’s a convenient place to go. So bad."
• "I had a no polish spa pedicure and the woman did not even want to file my nails. Paid £37 for a 2 mins soak in water and then straight away a light scrub, no filing and no cuticles."

Hygiene and Safety

Pros:

• "Went today for the first for a pedicure and loved the salon. Staff are very nice and welcoming, the place is very clean and the seats are super comfy with massage option!"

Cons:

• "I have done an express shellac here a couple of days ago... got a small cut from which I got a very bad infection, for which I had to attend the hospital."
• "Went for a leg and bikini wax. The room was tiny so has to move legs and body into really awkward positions."
• "Hygiene is seriously bad here. On the surface the salon looks very nice but once you had a proper experience it is very much different. They do not sterilize (or even just clean) their manicure tools after every customer!!"