"Very nice and polite staff especially Liana who tended to us throughout our visit. Very attentive, friendly and very swift customer service."
"Once the order was given, the service was very quick and very friendly."
"The waitress we had was brilliant especially with the children the food was really good and the portions were huge I would recommend anyone to have a meal at this restaurant you will not be disappointed."
"The staff are all friendly, approachable and extremely helpful."
"Stuart the Manager he did a great job and gave good service."
"Staff were really friendly, food was great and there was lots of space for my little one to run around."
Cons:
"Rude staff, dry food, poor service - no wonder the restaurant was empty most of the night!"
"Service was terrible the staff come to us and told us our starters were sitting on the side and to go and collect them."
"Staff didn't care, just stood around talking to each other."
"When confronted, she (the manager was very very rude)."
"Slightly cold bar staff welcome... Clearly more interested in chatting to the locals."
"Staff were extremely rude including the manager."
"The staff had no idea what was going on! The ice-cream machine was broken."
Food Quality
Pros:
"Food was gorgeous, especially the meat (I had beef and turkey) and the roast potatoes were divine!!!"
"The food was very tasty, we had a bit of each (beef/turkey/gammon). All cooked very well."
"The food was really delicious, especially the Carvery and all of the Chefs work so extremely hard, day in day out to provide such excellent food."
"Very friendly staff and tasty food."
"The food was so good here."
"Great value for money with large portions, well presented."
"Always excellent service and lovely food every time we come here."
Cons:
"The beef was lovely but the vegetables and roast potatoes was not very good the roast potatoes was black eyes in them and they was very hard."
"The meat was standard, Beef was full of fat. The Roast potatoes were dry, as was most of the vegetables."
"The food wasn't very hot, the veg was a bit under done and the roast potatoes were a bit hard."
"vegetables were barely warm which I did not enjoy"
"The food was so dry and absolutely cold. Potatoes tasted so dry and felt like they were maybe 2 days old."
"The carvery was the worst I've ever had it was a week day lunch time flies around the food area."
"The food oh my gosh it was awful it must have spent the morning sat under heat lamps it horrible."
Cleanliness & Atmosphere
Pros:
"Nice beer garden as well."
"Visited here today after a day at LEGOLAND and it was excellent, friendly bar staff that welcomed me with a nice smile."
"Nice decor and nice friendly staff excellent value for money."
"I enjoyed the whole ambience of it, food, service and atmosphere."
"Best value pub and food, as I can tell, in Sunbury/ Shepperton."
"The pub is huge with a lovely big garden and nice decor and is impeccably clean."
"The restaurant was clean, which is always a good sign!"
Cons:
"I had hoped the standard of cleanliness had gone back up. In the last 2 visits in less than a month. It has dropped right down again. Dirty tables dirty glasses and certainly dirty toilets."
"The glass I was given was filthy, and even felt ‘gritty’, had to wipe it out with a serviette before we could use it."
"The table we were seated at was large enough for 4 people but one of the large sofa seats was all ripped exposing the foam."
"Understaffed place is filthy."
"The place itself needs a deep clean, tables and menus sticky and our chairs were awful."
"Thick layer of dust right next to the table where we were sat"
"Very dirty sticky tables and lots of flies about."