Evans Cycles Reviews Summary

Customer Service

Pros:

• "Emma went above and beyond despite knowing my budget was fairly high... she advised me on things that suited me best."
• "Went to the trafford shop on monday morning to test ride some mountain bikes and hybrids, ben and phil were awesome and nothing was too much trouble for them."
• "Really pleased with all the lads at Evan's Cycles...the service was second to none..the staff was very informative and very friendly.... !!!!"
• "Great experience with the guys in the chill factor store."
• "Had a great experience with well informed knowledgeable staff, good advise, from people that ride bikes."
• "Excellent Service, great staff and always very welcoming."
• "Got great, friendly and helpful service from Harry."

Cons:

• "The only reason I've given 4 and not 5 stars is because despite there being plenty of staff on the shop floor, I still had to go and ask for help rather than someone coming to me."
• "Some of the staff here are lazy and clueless and take absolutely no initiative."
• "Very poor customer service. You come into the store no one bothers to help you out."
• "Only downside being Evans' inability to answer their phones."
• "Was in the store for 15 minutes and the 3 (or 4) staff members just ignored everyone in the store to have a conversation."
• "Woeful staff... one word loud dictorial reply to my questions over £170 oakley glasses I was interested in buying ....won’t entertain this place again."
• "Their prices are outright extortionate! Also, the staff are quite rude and disinterested."

Product Quality and Selection

Pros:

• "Once finding the perfect bike for me (Pinnacle Kapur 3) it was immediately tested on the typical red routes at two forestry commission forests and the bike was very strong and had no issues whatsoever."
• "Evens cycles is now a very large chain. They do however do some really good kit n bikes."
• "Gave me a small tool kit for free in case anything happened whilst I cycled home."
• "The bike has now been repaired with a new chain set and bottom bracket."
• "Plenty of accessories available and also a mechanical workshop if required."
• "The bikes in here are expensive, but you can find a great bargain."
• "You also get a maintenance kit thrown in. That alone is worth the price of the session."

Cons:

• "Decent place to purchase a bike but I would never take it back for servicing or any kind of alteration."
• "The bike is now back for sale on their website. So basically they are selling a damaged bike as new."
• "Turned up and the bike wasn't even out the box."
• "Rate them 0 if I could rebuilt my bike under warranty the original frame cracked came out with rear brake that needed re bleeding and they had contaminated the pads so had to replace them."
• "First of all I am disappointed that they would try and sell me a bike with damage without letting me know."
• "Baught two bikes and a babby seat over £800 the guy recomended the bikeseat and asured would fit went to collect over a weekago wrong part doesnt fit the bike."
• "Their prices are outright extortionate! There isn't much variety and the bicycles they do have are mediocre at best."

Staff Expertise and Attitude

Pros:

• "Phil the bike mechanic, helped me out when I was in a bit of a pickle."
• "Some staff are knowledgeable about different cycling activities and can recommend a good bike based on what you're looking to do."
• "One of the assistants gave me a full 20 min run through of all the makes, groupsets, price bands, etc, very knowledgeable and friendly."
• "Amazing service! My bike chain snapped on the way to work and if it wasn’t for Neil and Nick going above and beyond to fit me in on the day to put a new chain on, I would have had a long walk home after work!"
• "Asa was extremely helpful and knowledgeable and helped us make the right choice."
• "Matthew and George was professional.. From the minute we arrived Matthew dealt with our needs professional and knowledgeable."
• "Andrew from the workshop was very helpful and even repaired my bike on the spot."

Cons:

• "Nicholas a particular member of staff has an extremely high ego and thinks he's some sort of comedian."
• "Was in the store for 15 minutes and the 3 (or 4) staff members just ignored everyone in the store to have a conversation."
• "Woeful staff... one word loud dictorial reply to my questions over £170 oakley glasses I was interested in buying ....won’t entertain this place again."
• "The majority of staff i spoke to both in store and over the phone must have a combined iq of about 12."
• "The staff weren't the most enthusiastic, helpful or knowledgeable compared to other stores in Manchester area."
• "Two lads in the workshop however - completely different story! Completely uninterested, didn’t want to help and out right rude."
• "The mechanics were a nightmare to deal with, they didn't want to speak at all both when I dropped off the bike and when I picked it up."