Address: Mill Ln, Reading, RG1 2HN, United Kingdom
Phone: +443439092117
Rating: 4.1
based on 167 reviews.
Staff Service
Pros:
"Very helpful staff especially Robby who helped me zeroing on jersey."
"Cookie was excellent, very patient and knowledgeable and ensured my new bike fits perfectly."
"Brad and James in particular have to be mentioned; both went out their way to make me feel like a valued customer."
"Very helpful staff and ready to give you an advise for free without asking."
"The best bike mechanics in the business."
"Sam was absolutely brilliant and so knowledgeable."
"That is a genuine help Mark had offered me today which is very rare to find in todays world."
Cons:
"The staff was just too busy talking in the 'workshop' while the other one was busy with other clients, however he didn't even think to call his colleagues to come over."
"1 star because you can't give zero....Ignorant staff. Wondered around for 15 minutes and gave up waiting for any help."
"Really poor! Stood in an empty shop (aside from the six staff members) and no one came to give me a hand."
"The guy who served me was polite and trying to be helpful, but clearly lacked any detailed knowledge about the differences between the various travel range options of mountain bikes."
"Was served a young guy who was very keen to tell me how little he knew because he was a new starter, his colleagues were not keen to help him out."
"Who doesn’t try out a bike before buying!? The staff didn’t let me ride even inside the store because bikes weren’t safety checked."
"Till worker was polite but didn't seem to actually know much about bikes."
Product Availability and Quality
Pros:
"Good service prompt next day delivery and good range of good quality items, everything I needed."
"Got a Blackburn outpost front pannier rack from here at a discounted clearance price."
"Good selection of bikes, can get any from their website delivered to the store and built by them."
"One of the better local bike shops. They have a huge range but stocked at Gatwick not in the local stores, however, the local stores are well enough stocked."
"Great service and competitive prices. Thumbs up for Cookie for setting up my new saddle and making my life easier."
"Good service and range of bike products, not the cheapest but has parking to the rear and runs good sales at the end of each season."
"The range of merchandise is really good and, for the bike I wanted, Evans offered the best value for money with their trade in deal."
Cons:
"They had no stock of anything in any size other than medium or small and told me to go on the internet, so I did and bought a bike from someone else."
"I had an email the next day to say that they didnt have the parts and that they could no longer repair bikes that were not bought there or when you could not produce an Evans receipt."
"This will be the last time I ever buy anything from them again."
"I still haven’t received my order yet... Your customer service did not help, instead telling false information to me."
"This is a bike shop which is just 50mtrs from the main London to Wales NCR4 and doesn't even have stock of common Shimano brake pads."
"Such a limited choice in store maybe 1 for her age."
"Absolutely appalling service. Twice ordered in tyres for my new bike, twice got the wrong ones."
Customer Experience
Pros:
"Very pleasant experience. would highly recommend coming to them for your bike needs."
"When I need a service or replacement I will be heading back to the reading store!"
"They are all keen cyclists with different areas of expertise so make a great team."
"Absolutely Fantastic A++."
"I learnt a lot and will definitely come back again."
"Visited as I have just moved to Reading and needed an old bike serviced as a runaround. Staff were extremely friendly and i was out of the shop within 15 minutes with a fully serviced bike and a great first impression of the city."
"Highly recommend this store."
Cons:
"It all felt a bit underhanded and 'up sell' like."
"Would definitely not recommend."
"What a waste of time."
"Very poor experience. Never going back and definitely not recommended."
"The Reading centre branch of this chain is an absolute disaster. BUY AT YOUR OWN RISK."
"Total waste of time. Place is a joke. Never a good experience, never any stock."
"I will never use this place again. Rude, unhelpful staff."