Evans Cycles Reviews Summary

Customer Service

Pros:

• "Really exceptional customer service!"
• "Marc in the workshop took a quick look at it, identified the problem, sorted it."
• "Khem was extremely helpful with my questions, helped me pick out the right stuff I needed as well as the right helmet."
• "Staff were so helpful and friendly couldn't help us enough, even though they were really busy."
• "Just want to give a shout out to @EvansCycles. My daughter attends @nationalstarcollege and rides a special tricycle. Evans provided FOC an extra long brake cable and brake handle for fitting to the carers rear handle so that they have more control."
• "Exceptional service from Frank at Evans cycles."
• "All the staff I dealt with, especially Khem, Frank, David, Mark & manager Wayne really knew their stuff."

Cons:

• "Bizarrely I seemed to know more about Hybrids than he did which is saying something."
• "I will never use Evans cycles again, they would probably be more suited to selling second hand cars!!!"
• "I wasn't totally put off because there was a bike that looked like it may fit the bill although he was very unhelpful."
• "Turned up at 9 to be told workshops shut by a grumpy manager."
• "I was totally let down by their shoddy service."
• "The staff must be costing the company a lot of money through lack of effort."
• "Poor knowledge of staff, overpriced servicing and horrendous lead times."

Product and Service Quality

Pros:

• "The majority of them ride seriously too. Superior in all respects."
• "I am a regular customer at Evans Cycles Cheltenham and I am always impressed with the staff knowledge and quality of products and services there."
• "Really friendly and knowledgable staff."
• "Perfect service from Evans. Bought a new carbon wheelset and the price matched it."
• "Everyone was happy, smiling and super knowledgeable."
• "Great customer service. Treated my beloved bike as I would expect."
• "I'm very impressed with Evans Cycles (Cheltenham branch) for their friendly, knowledgable, skilled, caring service."

Cons:

• "Very poor customer service..antiquated returns policy..rude management."
• "we bought an expensive bike lock that locks sometimes but not every time without a lot of fiddling."
• "Stock not kept up to date. Rude staff, uninterested and aloof."
• "Asked for specific items (rim tape), tyre and inner tube. Arrived home and found rim tape not correct type, phoned to explain and made round trip of 40+ miles to return. Then only offered a CREDIT NOTE, no refund."
• "I hate it when I have to use this store but I'm forced to by the cycle to work scheme. Staff totally ignore you in store."
• "Avoid the place."
• "I tried to buy a C2W scheme bike but Evans didn’t seem to want my money."

Staff Knowledge and Helpfulness

Pros:

• "I went into ask some technical advise, the lad could see I was waiting, said he'd be with me in a minute while he was doing something on the computer."
• "Despite the negative reviews, the guys in Evans are very helpful and knowledgeable."
• "Our son got to have a good ride on the display bike before deciding and there was no pressure sale."
• "I really liked how everything was laid out, it was done by price so you could easily go in with a budget and find the bikes that meet that, the staff were super friendly."
• "The guy which served me was both very friendly and knowledgeable, not pushy and genuinely had the time to get it right for us."
• "Very friendly service. He talked me through everything I needed to know."
• "Rob went above & beyond helping me replace my Son’s stolen bike. He was so helpful, efficient with great customer rapport and I was so impressed and very grateful."

Cons:

• "I was going to probably spend £700 in it now someone else will get that money."
• "Stock not kept up to date."
• "I hate it when I have to use this store but I'm forced to by the cycle to work scheme. Staff totally ignore you in store."
• "He was extremely salesy and not very genuine at all."
• "Avoid this shop due to staff service."
• "I won’t be rude about the staff because although they are inexperienced, they did mean well and were apologetic."
• "The whole experience was a complete scam. 1 Incorrectly labeled prices."

Online and In-Store Experience

Pros:

• "In the next 30 minutes, I received the best customer service ever from Oli and it more than made up for the online problems."
• "The class was run by Will an young polite enthusiastic guy."
• "Staff are friendly enough and always offer help."
• "They exchanged the bike with no worries even though I had rode it (they have a 30 day no quibble exchange)."
• "I bought my bike and have been having a blast, will be going back here for service and any other bike needs!!"
• "I really cant recommend this store enough for customer service the crew here have it nailed 5 star thanks again."
• "The staff we're attentive and happy to help."

Cons:

• "I've read some of the reviews above and I'm genuinely shocked. I've always had decent customer service in store. However, a few months back I placed an order for a mountain bike online, that was due to be delivered to my local store. I started paying for the bike on the cycle to work scheme but the bike never arrived."
• "I tried to buy a C2W scheme bike but Evans didn’t seem to want my money."
• "Got sent the wrong bike, after waiting for 2 weeks, then get told 28 days for the replacement."
• "Have been waiting 10 days for delivery, got a phone call today after I chased it up for the 4th time to say it would be delivered today, but still no sign of it."
• "Most of the staff are clueless and simply cannot be bothered."
• "After driving over 30 miles to get you to find out the postcode is completely wrong and takes you to a housing estate."
• "Went in asking for a simple service and a new chain. Without even inspecting the bike the staff told me I needed a new cassette, new derailleur, and other new items."