Portsmouth Cycle Exchange Southsea Reviews Summary

Customer Service

Pros:

• "#1 for customer service."
• "The customer service here is second to none."
• "5 star customer experience. knowledgeable and helpful staff who will match you up to the bike that suits you."
• "The team are always extremely helpful, friendly and on hand to help and advise."
• "Staff are always friendly, helpful and supportive and their customer service is exceptional."
• "I am very impressed by the customer services of josh and Steve, they are very professional yet friendly and I feel very welcomed every time."
• "Aaron was so kind and helpful when I visited the repair shop."

Cons:

• "The WORST bike shop in Portsmouth."
• "Got the worst customer service I ever experience!!! rude staff expensive some Apollo bikes that were obviously second hand they try to sell new price!!!!"
• "An older man, grey hair, quite small, was incredibly hostile. He told me he was busy and shut the door in my face."
• "2 lovely guys but 1 very unprofessional guy with a but of an accent. Very rude and he spoils the image of the store given the rest are nice."

Repair Services

Pros:

• "However, coming to these guys they took my bike in and within an hour it was fixed and fully checked over."
• "Under these trying times and being a very busy shop, even more so now, I made a phone call for repairs to my bicycle, they quoted me up to 5 days wait, but actually repaired it within 24hrs."
• "Fixed the replacement innertube within 12h."
• "Needed a lot of repairs to my bike. Dragged my bike to the cycle exchange and they repaired it the next day and it looked brand new."
• "Took my mates bike in there yesterday as he had a snapped off carbon seatpost that was seized in his frame...these chaps at PCE absolutely loved the challenge of getting it out!"
• "Went into the shop on a busy Saturday... Within an hour, a kind member of staff called Steve had everything fixed."
• "Dropped in to the shop today and in about 5 minutes they completed the job at no charge."

Cons:

• "The inner tube exploded 3 minutes down the road. If they can't even pump up a tyre to the correct PSI and don't put customer safety first, I would 100% suggest avoiding."
• "Received my bike back with very loose brakes (which I didn’t have before) this put me in a dangerous position on the road when I needed my brakes that didn’t work."
• "Had my front tube replaced, sadly I've noticed at home that they broke the fork reflector which is impossible to replace."
• "Had to use Velopy 3 times in 2019. First occasion I went in with a front bar adjustment and new front inner tube needed. Brakes working fine, upon picking up being told that my front brake doesn't work."

Knowledge & Expertise

Pros:

• "Excellent knowledge, service, and attention to detail."
• "Aaron provided expert and sound advice on buying a new bike."
• "The people working at this shop are clearly enthusiasts and put service before profit."
• "All the staff (Steves and Dave) were very helpful, knowledgable, friendly and attended to the problems straight away."
• "Derek is absolutely a genius servicing bikes. He usually does it very quickly and professionally and also gives you great guidance on how to maintain your bike to get the maximum performance."
• "Great friendly service and nothing these guys don't know about bikes."
• "Everyone knows what they're doing and what they're talking about."

Cons:

• "The guys were very polite don't get me wrong, but ultimately I think they were trying to make a small issue with my Pashley bigger than it was."