Snip N Shape Reviews Summary

Haircut Quality

Pros:

• "So pleased with my hair. Valentine took great care. My highlights look lovely."
• "She did a nice red/burgundy balayage for my hair-very skillful!"
• "Sara has been our family hairstylist for almost last 3 years."
• "She got rid of all my dead hair, and I finally got a good cut."
• "Tunde cut my hair and did an excellent job!"
• "Mari did a really lovely job on my hair and gave me layers and curtain bangs as I had asked for."
• "Immaculate haircut by Tatiana."

Cons:

• "This is the worst haircut of my life. I came in just to get the dead ends cut off and to have my layers shaped and they've totally butchered my hair."
• "Terrible hair colouring skills and service."
• "The worst hairdresser I've ever been to! Every time was a different hairdresser with no experience whatsoever."
• "Completely ruined my hair. The worst haircut I’ve ever had."
• "The guy obviously had no idea about how to mix toners. My hair came out looking really yellow."
• "I ended up with an uneven choppy haircut anyway because this lady was rushing, was only focused on 'layers'."
• "Awful haircut. Bottom of my hair wasn’t even straight so I ended up going elsewhere to get this fixed."

Customer Service

Pros:

• "I have just had hollywood wax done by Beatrice. I am so happy. Her customer service is very good and the job she did was excellent!"
• "Everyone was super professional and helpful."
• "Saida was lovely, friendly and very professional."
• "As always staff were very attentive."
• "Very nice place and kind people."
• "The staff were very friendly and professional, the salon looked modern and clean and most importantly I got one of the best haircuts that I have had in a long long time."
• "Professional and welcoming staff that know their craft."

Cons:

• "I am very disappointed. I have been to Snip N Shape a few times before and have always been happy with the service. But not this time."
• "Awful high school bully vybe they give off."
• "They are very unprofessional when the owner is not around."
• "I didn't like they way the guy( a hairdresser) handled the situation saying things like its not his responsibility and what you want me to do."
• "When I asked the owner, a young lady of Polish origin, why the air conditioning is switched off and the door is open with this heat, the answer was basically 'mind your business'!!"
• "I feel like they don't value their customers as nothing has been done to make it up to us..."
• "I was met with hostility, lack of care and no apology."

Communication and Professionalism

Pros:

• "Iv been going to snip N shape for ages I normally see English Sarah but for the first time I saw Attila for cut, colour and blow. He was amazing."
• "The salon accommodates for women who may not want to show their hair in public as they have a 'discreet' section."
• "They did my hair in the ladies only area called Discrete- really good for Muslim women."
• "I know I'm in safe hands with Simone."
• "I want to give all my stars to Alexandra... The staff is very nice and friendly and the prices reasonable."
• "The cleanness of the shop is on point the staff members are always friendly."
• "The team was very friendly, the hairstylist super competent."

Cons:

• "The hairstylist who coloured and cut my hair did not understand English at all and cut my hair exactly the opposite to what I asked for."
• "My hair looked nothing of what I asked language barrier I guess from them and me as I am not an expert on beautician terminology."
• "That lady came to me and told me that Olga doesn't speak English, but she is a great stylist."
• "The whole way through the stylist didn't speak or say a word and each time I did say something she gave me a smile in return clearly not understanding what I was saying."
• "Her English was very poor and it was hard for me to communicate what I wanted even though it was a simple male haircut."
• "On complaining I had the owner call me and basically tell me I was lying."
• "First of all, I did NOT get a balayage treatment and I did not get what I showed her in the pictures."