Bella Moore Studio Reviews Summary

Staff Professionalism and Skill

Pros:

• "From the time of booking to coming to the salon, everything was professionally handled."
• "Jasmine displayed care and attention to my hair and Collins and the rest of the team made my first visit a memorable one."
• "I was attended to by Jasmine and from the minute I arrived I was looked after."
• "The team are so attentive and the vibes are positive."
• "Zainab is so attentive, made me feel really comfortable and I received great results with my wax."
• "I had cornrows with extensions. It’s a friendly place. They don’t make you pull hair."
• "I will definitely recommend this business for anyone seeking to have the hair done."
• "Management went over and above to ensure what started as a nightmare became a success story."

Cons:

• "I was met with disappointment. Firstly, I got there early, while they were all sitting around but they still started the appointment late."
• "Stylist 2 (Jean/Jan?) was hostile. She tried to tell me that a trim would cost extra, which was false."
• "The salon seemed confused they did not have any recollection of my booking."
• "The girl who I assumed was going to be doing my hair could see that this was happening and I had mentioned that it’s important that I had someone who knows what they are doing, but she just laughed it off."
• "Cancelling 2 hours before my appointment was very unprofessional."
• "Ive been to this place once before and had a great experience. This time around I booked a 3pm loc retwist and was left waiting for an hour."
• "I was serviced in the beginning of July, and my hair was not properly done - in fact, hardened by an excess amount of gel and my ponytail came apart not even 1 hour after I left your salon."

Salon Environment and Atmosphere

Pros:

• "The shop was clean and very modern."
• "I went back yesterday and I met Zainab (such a beautiful soul) who did an amazing job threading my brows and waxing!"
• "Great experience, had the Shea Butter Treatment with Jasmine and she was lovely."
• "The best Afro hairdressers I have ever been to. Professional, friendly and always on time."
• "Love coming to this salon, the workers are great at what they do and making you feel comfortable and at ease."
• "The receptionist lady is also super lovely."
• "I was so nervous for my appointment as my previous experiences with hairdressers have been negative, but I would 100% recommend Bella Moore."

Cons:

• "While we were waiting, the customer next to me was getting anxious as her texture release was burning her scalp but the stylists were not around to do anything."
• "I finally had to speak up yet again, which was extremely uncomfortable. An older Jamaican lady, who I had apparently originally booked with said ‘well I didn’t know you were coming today’."
• "Worse experience ever and I do not recommend!"
• "Ive been to this place once before and had a great experience. This time around I booked a 3pm loc retwist and was left waiting for an hour at which point I asked the receptionist how much longer I would have to wait before I’d be seen."